Patient Access Representative I

Become a part of the Piedmont Family! Piedmont Healthcare – It’s Time to Get Better. We care about our employees so you can care for our patients. Piedmont Healthcare.

In this position you will:
Assisting patients during the onsite registration, admission, and arrival processes for scheduled and unscheduled visits in both inpatient and outpatient settings, and perform insurance verification for “walk-in” visits as necessary. The PAS representative services one or more hospital facilities and reports to the Supervisor of Patient Access Services.

KEY RESPONSIBILITIES:
Perform registration, arrival, and check-in functions upon a patient presenting themselves for service. Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient management system.

Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients.

Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.

Obtain all necessary patient signatures and information at time of arrival.

Ensure that financially cleared patients go directly to the area of service in order to receive treatment.

Ensure that all activities related to hospital collection activities meet department requirements, maximize revenue collection, and achieve leading practice levels of performance.

Daily focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate.

Strive for positive patient experience.

Adhere to Piedmont organizational policies and procedures for relevant location and job scope.

Complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes.

Other miscellaneous duties as assigned.

Requirements

Required qualifications for this position include:
High School graduate or GED. At least one (1) previous year of related healthcare or customer service industries.

Preferred qualifications for this position include:
At least two (2) previous year of related healthcare Revenue Cycle experience. Previous Epic experience.