Partnerships Account Manager

Our mission is to provide top-tier service to our partners. The Partnerships Account Manager will work with broadcasters that are reaching millions of viewers and building a career on the Twitch platform. The ideal candidate has a customer success mentality, a strong understanding of new media, a passion for live streaming, and the desire to turn that passion into a career. This position is based out of our San Francisco headquarters and requires relocation.

Responsibilities

Manage and strengthen relationships with existing partnered content creators
Assist individual creators with maximising their use of the platform
Identify, develop and recruit content creators to use the platform
Business development, from outreach to contract negotiation and execution
Create, manage and execute local strategic initiatives which provide value to broadcasters
Track, manage and report key performance metrics, objectives and goals
Collaborate with Marketing, PR, Sales, Business Development, and Content teams to achieve regional goals
Proactively gather feedback on Twitch products and present to internal stakeholders

Requirements

Excellent written and verbal communication
At least 2-5+ years account management experience (agency or platform side)
Bachelor’s degree in Business, Marketing, or International Studies
Must be organized, strategic, creative and be able to clearly communicate how plans will deliver against organizational goals
Self-starter mentality: must be able to effectively work independently and autonomously
Interpersonal skills: effectively communicating, building rapport, and relating to others at all levels
Goal oriented: focused on setting and exceeding personal goals, and executing against team goals
Capable of managing and completing multiple projects and priorities at the same time within a rapidly changing environment
Understanding of common online video and online advertising metrics
Developed understanding of the traditional and digital media sector
Ability to travel to gaming conventions, industry events and to meet clients – more than 30 days of traveling a year
Must be proficient in MS Word, PowerPoint, Excel, Google docs and sheets

Bonus points

1-3+ years people management experience
Familiarity with Twitch as a user and broadcaster
Broadcast licensing, commissioning and/ or distribution experience in digital or traditional sectors
Strong existing relationships with gaming community content creators
Strong existing relationships with media companies in North America
Experience with CRM tools like Salesforce
Experience with live video content creation
Previous employment at a games industry and/or broadcast media company