Part-Time Front Desk Agent

About our Company:

Inspired by the patron saint of music and designed with 1960s and 1970s artists in mind, Hotel Saint Cecilia offers a retro, glamorous private haven mixed with Southern hospitality. Both eclectic and elegant, Saint Cecilia’s 14 striking yet unique accommodations are scattered throughout the estate, and feature a cohesive combination of antiques, modern furniture, and original artwork with outdoor lounge spaces. Minutes from downtown Austin, Saint Cecilia is located in the heart of a South Congress neighborhood where guests and members look forward to lounging at the heated pool under the glow of the now iconic “SOUL” sign.

Hotel Saint Cecilia is proud to be a part of Bunkhouse, a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San José, Hotel Saint Cecilia, Austin Motel, and Jo’s Coffee in Austin, Hotel Havana and Ocho in San Antonio, and El Cosmico in Marfa, Texas.

Responsibilities:

1. Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

2. Complete all shift checklist items

3. Check in and out all hotel guests in a confident, professional and personalized manner

4. Take hotel reservations accurately and efficiently

5. Assist in the development and implementation of special projects

6. Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

7. Maintain a positive relationship with all employees and guests

8. Ensure all calls are answered in a courteous, professional and efficient manner

9. Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

10. Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

11. Maintain accuracy with all accounting and billing procedures

12. Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

13. Issue guest safety deposit boxes as requested

14. Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

15. Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.

16. Maintain a high level of cleanliness and safety in the work area

17. Ensure that all equipment is maintained in good, safe working condition

18. Maintain an increased awareness of safety issues throughout the property

19. Keep abreast of safety and emergency procedures and OSHA requirements

20. Attend relevant meetings

Education & Experience:

1. High School diploma or general education degree (GED)

2. Three (3) years related experience in hospitality or service industry preferred

Competencies:

1. Communication Proficiency

2. Ethical Conduct

3. Problem Solving/Analysis

4. Computer Proficiency: Microsoft Office

5. Customer Service

6. Positive Attitude

7. Eye for Detail

Compensation & Benefits:

Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.

Bunkhouse Core Values: