Outreach Specialist – MACRA

SCOPE OF POSITION:
Responsible for the communication, education and promotion of quality improvement projects and activities to health care providers and consumers for facilitation of improved outcomes in targeted patient populations. Implementation and evaluation of educational activities and tools for health care providers and consumers regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes.

ESSENTIAL JOB FUNCTIONS:
Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas

Understand, demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process.

Participate in the planning, development, implementation, delivery and evaluation of multiple program activities with respect to each academic detailing episode.

Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences

Serve as a resource and advisor to health care providers through the state of Arkansas

Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.

Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit.

Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development

Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame

Maintain knowledge of specific projects including: contract, contract deliverables, policies and procedures, etc.

Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants.

Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality

Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance

Additional other duties as assigned

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

Required Skills

KNOWLEDGE, SKILLS AND ABILITIES:
Intermediate level computer skills (Excel, Word, Power Point and Outlook).

Type 50 wpm.

Exceptional skills in business English and spelling are required.

Ability to maintain confidentiality.

Strong oral and written communication skills.

Ability to compile presentations.

Creativity.

Customer service.

Ability to meet deadlines.

Attention to detail.

Flexibility.

Knowledge of HIT/EHR.

Medical terminology.

Ability to work collaboratively and independently to achieve stated goals.

Initiative.

Facilitator.

Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public.

Ability to multitask.

Ability to prioritize.

Strong organizational skills.

Problem solving skills.

Professionalism.

Project management skills.

Ability to read, interpret and apply laws, rules and regulations.

Knowledge of quality improvement processes and techniques.

Valid driver’s license and active Auto insurance required

Travel including overnight required.

Time management skills.

Required Experience

EDUCATION:
Required: Bachelor’s degree in health sciences field, business or related field.

Five (5) years work experience in related field may be substituted for the Bachelor’s degree. If work experience is substituted, it is in addition to stated work experience requirements.

Desirable: One of the following certifications: Certified Professional in Health Information Technology (CPHIT), Certified Professional in Electronic Health Records (CPEHR), Certified Professional in Health Information Exchange (CPHIE)

EXPERIENCE:
Required: Three (3) years in clinic, hospital management, ambulatory care or other related setting.

Desirable: Previous QIO experience preferred

EOE Minorities/Females/Veterans/Disabled EEO IS THE LAW

Arkansas Foundation for Medical Care is an equal opportunity/affirmative action employer. It is the policy of AFMC to provide equal opportunity for all qualified persons and to not discriminate against any person/applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status and/or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing mdumas@afmc.org .

***Special Accommodations: If you have a disability and require a reasonable accommodation in the application and/or testing process, you must notify the AFMC Human Resources Department. Requests may be made in person or by telephone (501) 212-8798, by fax (501) 212-8797, by e-mail mdumas@afmc.org or by U.S. mail Attn: Michael Dumas, 1020 West 4th Street, Suite 300, Little Rock, AR 72201.