Order Processor » EltasJobs

Summary: The general purpose of the Order Processor is to be the main party responsible for order processing, and all client communications as they relate to orders. In addition to offering support to external clients, this position requires strong support of internal office functions responsible for managing accurate and timely information.

Responsibilities include the following. Other duties may be assigned.

Communicate with customers via email or by phone.

Refers any complaints of service failures to designated departments for investigation.

The Inside Sales position is an all encompassing position that is responsible for orders from order placement all the way through to the dispatch of goods.

Tracking the progress of orders, this position is responsible for disseminating all information to applicable clients.

Handles all incoming inquiries related to order status.

Weekly tasks include reviewing all pending orders to ensure that required documentation is received in a timely manner so that there is no delay in the delivery process of the orders.

Beyond routine tasks performed by the inside sales representative should be able to support the sales manager and office manager with a wide range of tasks on an as needed basis.

Send prepared required reports.

Support logistics, accounting and marketing departments.

Reads incoming material, verifies accuracy, and sorts and codes according to file system.

Stores material in paper form, or enters information into computerized storage system.

Maintains computer database.

Disposes of obsolete files in accordance with established retirement schedule or legal requirements.

Scans materials or copies records, and examines materials for legibility.

Manage customer payment.

Follow procedures outlined for proper order processing and communication.

Qualifications:

Minimum one year related experience.

Fluent in English and Spanish. (required).

Fluent in English and Portuguese. (preferred)

Proficient in calculating number figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. (required)

Proficient in Office Software. (required)

Proficient in using MS Teams (Salesforce preferable).

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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