Order Management Specialist

We make life better every day . The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with about 7,900 employees worldwide and fiscal year 2017 sales of $6.0 billion. Clorox markets some of the most trusted and recognized consumer brand names, including its namesake bleach and cleaning products; Pine-Sol® cleaners; Liquid Plumr® clog removers; Poett® home care products; Fresh Step® cat litter; Glad® bags, wraps and containers; Kingsford® charcoal; Hidden Valley® dressings and sauces; Brita® water-filtration products; and Burt’s Bees® natural personal care products and RenewLife® digestive health products. The company also markets brands for professional services, including Clorox Healthcare® and Clorox Commercial Solutions®. More than 80 percent of the company’s sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

Customer Service & Logistics: Providing excellent service to Clorox’s retail customers while maximizing savings for the company, as a member of our Customer Service & Logistics team, you’ll drive top-line growth in areas such as customer support, distribution center operations, transportation and field-based supply chain contacts for customers, all while controlling costs.

Summary:
The Order Management Specialist provides top tier customer service to their assigned account through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

Key Responsibilities

Provide top tier customer service to ensure customer satisfaction

Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date).

Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process

Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions

Cultivate and maintain positive relationships with customer and internal stakeholders

Participate in special projects (Ex: Fixed bracket pricing/TL Utilization)

Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process

Contribute to Customer Operations best practices

Minimum Qualifications

High School diploma or GED from an accredited institution

2 years’ experience with Microsoft office suite

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications

Bachelor’s Degree

2 years experiences working with a supply chain organization and order management process/system

2 years’ experience in a customer service role

Strong interpersonal skills

SAP system experience

Excellent written and verbal communication

Time management, organizational, and prioritization skills

Ability to adjust quickly to new processes and procedures

Ability to work and make decisions independently in a fast paced environment

Ability to proactively identify and resolve problems

Experience working with a team to create results

Experience working in a focused and motivating team environment