Operations Technical Consultant II

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILYThe Operations Technical Consultant II is responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides 1st level technical support while guiding clients through the implementation of software products. This position provides 1st level support of EDI, Controls and Audit, File Transfer processes, ODDS Workstation, PCR, and re-ODDs processes. Preferred experience in troubleshooting MSP processes and Client Server applications (Passport, Director, Max Insurance).

GENERAL DUTIES & RESPONSIBILITIES

Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.

Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.

Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.

Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.

Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.

Prepares and updates written material and explanations to accompany systems, programs, and program changes.

Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.

Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.

Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.

Provides vendor relations and client support, training and testing within the area of expertise.

Independently resolves errors and issues as they occur with minimum involvement and guidance from management.

Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

Prior Mortgage or Home Equity Servicing experience highly preferred

Functional knowledge in the following area(s) may be required:

MSP

Director

Passport

EDI Support

File transfer processes (FTP)

ODDS workstation

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Knowledge of mortgage and home equity servicing industry

Familiarity with BKFS products and services

Experience troubleshooting MSP and Client/Server applications (Director or Passport) preferred

Knowledge of any of the following: EDI, Controls and Audit, FTP, ODDs workstation and/or PCR

Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables

Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies

Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner

Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology

Proficiency in Microsoft Office and e-mail software applications

Advanced knowledge of project management methodologies

Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients

Ability to perform analysis, solid decision-making and problem solving skills

Ability to use effective listening skills to develop understanding of user questions or problems

Ability to rely on experience and judgment to plan and accomplish goals

Ability to establish and manage priorities effectively

Ability to demonstrate interpersonal and teambuilding skills and manage conflict

Excellent verbal and written communication skills to non-technical and technical audience members

Ability to establish and maintain effective working relationships with employees, clients and the public

Willingness to travel and work at client locations, sometimes for extended periods of time

JOB FAMILY LEVEL

Intermediate level role. Possesses a general understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately complex projects. Works with business partners within one business function to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays a demonstrated knowledge of the business area to resolve problems on an ongoing business. Generally works on one or more projects at a time as a project team member. Typically requires four (4) or more years of experience in a relevant business analysis/consulting role.

Black Knight Financial Services is an AA/Equal Opportunity Employer

Minorities/Females/Disabled/Veterans