Operations Specialist I

Operations Support Specialist Opportunity Overview

As an Operations Support Specialist you will provide exceptional customer service, perform function-specific, day-to-day operations tasks, and review requirements of Systems Administration and Support, and User Access. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access.

As an Operations Support Specialist II with Banner Bank you will have the opportunity to:

• Provide telephone and e-mail support to internal customers
• Identify opportunities for process improvements and incorporate them with positive results
• Participate in critical, bank wide problem solving project
• Comply with policies, procedures, security requirements, and government regulation
• Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access

QUALIFICATIONS

Education & Certifications

• High School diploma or equivalent required
• Associate’s degree in a related discipline preferred

Experience

• 1 or more years of previous clerical, bank and/or client service experience with retail banking or operations exposure required
• 3 or more years of experience preferred

Required Skills

• Demonstrated customer service, analytical and problem solving skills
• Proven organizational skills and attention to detail
• Ability to manage multiple projects simultaneously while ensuring critical deadlines are met
• Excellent written and verbal communication skills
• Ability to work independently and in a team
• Working knowledge of personal computers; proficient in MS Windows, Word, Excel and Outlook

Compensation & Benefits

• Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
• Paid vacation time, sick time and 10 company paid holidays
• 401k (with up to 4% match)

About Banner Bank

For more than a century, Banner Bank has played an important part in the history and growth of the communities we serve by delivering competitive financial services to our clients. Today, Banner Bank is a publicly held bank holding company with $10 billion in assets, over 2,000 employees and more than 200 locations, in Washington, Oregon, Idaho, and California. Banner Bank is a super community bank which strives every day to give back to our communities, helping to make them better places in which to work and live.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

NOTICE TO RECRUITMENT AGENCIES: