Operations Manager

We are looking for Team Members who exemplify the Core Values of Portfolio Hotels & Resorts:

Be incredibly friendly & positive

Serve & respect others

Be smart about your business

Enthusiastically reimagine and innovate

SUMMARY: The Operations Manager is primarily responsible for overseeing the day-to-day operations and assignments of the hotel staff. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel.

The Operations Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture and Portfolio Hotels & Resorts’ Core Values.

ESSENTIAL JOB FUNCTIONS:
Assist the General Manager in the development and communication of departmental strategies and goals.

Maintain an upbeat attitude, strong interpersonal, verbal and written communication skills.

Grow the operational efficiency and effectiveness of the hotel.

Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions.

Build relationships with local tourism organizations, local businesses, and general managers.

Provide regular direction and manage hotel operations for all areas.

Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.

Understand and uphold operational standards and guest satisfaction ratings.

Understand and uphold all Portfolio Hotels & Resorts’ training requirements.

Serve as Manager on Duty as assigned.

Analyze budgets, overtime reports, FTE reports, and financial reports.

Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:
High school diploma or equivalent

Bachelor’s degree or higher level education in a business related field of study

Experience handling operations of branded hotels

Minimum two years of hotel experience

Familiarization with hospitality industry success measures and strategies for product positioning

Ability to carry oneself in a mature, professional and responsible manner at all times

Service-minded and team-oriented

Computer and Microsoft Office skills

Strong attention to detail and hospitality knowledge

Results-oriented writing techniques and strategies for correspondence

Ability to maximize impact, maintain interest, and establish a rapport with an audience with conveying information

Ability to proactively prioritize needs and effectively manage time and resources

Willingness and ability to promote a positive team member culture and core values

Fluency in other languages beneficial

JOB REQUIREMENTS:
Must be a United States citizen or possess a valid work permit

Must be able to read, write, and speak English

Must have exceptional communication skills

Must have basic computer skills including Microsoft Office

Must be detailed orientated and work well under pressure

Must be professional in appearance and demeanor

Ability to write effective business communications

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with employees

Ability to effectively express oneself and speak extemporaneously on a variety of subjects with poise and confidence

Strong creative capabilities, necessary for design of skill-based and awareness-based training programs and instructional materials

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment

Possess strong motivational, organizational and verbal communication skills.

WORKING CONDITIONS:
Physical capabilities for lifting and carrying up to 20 lbs

Must be able to sit or stand for long periods of time

Must be able to move throughout the hotel on a daily basis

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work

Must be able to frequently handle office supplies and equipment to maintain the facility

(ref. 24787)