Operations Coordinator

WHO WE ARE:
FARSALI was created to bridge the gap between makeup and skincare. Since our launch, we have transformed the beauty world with innovative, naturally inspired, exceptional quality formulas that have quickly become a staple in every beauty routine. As a brand, we are growing at an astonishing pace – rapidly expanding to markets and retailers worldwide. As a team, we are passionate, hard-working, synergistic, and supremely focused on building an amazing company.

WHO YOU ARE:
You are a driven, organized, collaborative individual who can support and help drive our fast-growing business. You will manage global retailer shipments, liaise with suppliers and warehouse partners, and help report/analyze the business to optimize customer service and improve operations efficiency. You should be technically minded, self-motivated, and able to multitask in a fast-paced, constantly changing environment.

WHAT YOU WILL DO:
Prepare and communicate import/export documents for all international shipments

Own the sales order entry and maintenance process, coordinating all shipments (retailer, customer, or promotional)

Manage the day-to-day operations with third-party warehouse team to ensure all orders are shipped accurately and on time

Support new customer setup and onboarding, including item setup forms, data requests, and routing/shipment instructions

Verify and monitor EDI order transmissions, assist with the setup of new customers and items

Track all inbound supply orders from suppliers and laboratories, confirming inventory arrives in time for customer deadlines and new product launches

Prepare scheduled reports and ad-hoc analysis as needed, including operations KPIs

Investigate shipment issues, inventory discrepancies, and customer chargebacks

Partner with customer service team to troubleshoot and address any E-commerce issues

Roles and responsibilities will expand to other areas based on candidate’s skill-level and performance

WHAT YOU BRING WITH YOU:
Minimum of 2 years’ experience in a supply chain/operations/customer service-oriented role within a manufacturing or retail company

Bachelor’s degree

Strong attention to detail with meticulous organization skills

Excellent verbal and written communication skills

Proficiency in Microsoft Office, especially Microsoft Excel

Previous experience in fulfillment or logistics a plus