Operations Controller

MAIN PURPOSE The effective handling and management of export functions in the air & sea freight department Ensure that all clients’ needs are met pertaining to any work undertaken by COMPANY. Clients’ needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or minimal impact on clients. Operations Responsible for delivering an excellent Ocean & Air Freight Service to clients (internal/external) by adhering to clients instructions / needs. Ensure that all work completed on a file are in accordance with the quoted rates, and that any additional disbursements are brought to the clients attention prior to proceeding Oversee the control of all files and ensure that all requirements are met in accordance with statutory requirements, internal processes and procedures as well as international shipping practice Responsible for various administrative duties and document control in the Sea Freight & Air Freight Department, incl. the following: Ensure timely receipt of correct and complete shipping documentation Ensure timely receipt of ANF’s, Releases and invoices from s/lines, co-loaders, airlines Ensure that customs clearance is affected in the correct time frames Ensure transporters are notified and that deliveries/collections are affected in required time frames Responsible to ensure that all Marine Insurance Claims are attended to and that all requirements are fulfilled by COMPANY within the specific turnaround times Exports : ensure that pre-alerts are send out immediately Keep clients (internal/external informed at all times) Create / compile estimates according to client & agent requirements for all transport modes both imports and exports where required. Financial Management / Invoicing Responsible for strictly maintaining timely and accurate invoicing Ensure that original invoice is forwarded to the client with supporting documents so that there are no delay in payment Manage the profitability of files and bring any area of under recovery to the attention of Management. Manage operational costs Manage and control all shipping line / airline / transport invoices and reconciliations thereof Manage all WIP’s and Accruals Customs Exports : ensure that entries are framed correctly and submitted timely Ensure that any acquittals or customs queries are immediately attended to Queries Resolve any query pertaining to a client in your portfolio speedily. Quality checks Quality check Invoices and documents for clients Ensure clearing instructions or export instructions are completed in full to protect COMPANY. Responsible to ensure that the department’s quality of service if of the highest standard at all times Foster a culture of getting it right the first time Display a culture of taking full ownership of each file doing your best on each file. To manage milestones and exceptions Review operational processes and provide improvement requests/feedback when and where required to ensure continued improvement General/Other Responsible for other jobs as may be delegated by Company Management KNOWLEDGE & EXPERIENCE Matric or equivalent of Senior certification High level of Computer literacy All modes – Air, Ocean Imports & Exports Minimum of 5 years’ experience in Freight Forwarding & Clearing Customs Affairs knowledge would be of advantage SKILLS Conceptual, analytical, numeracy Query Resolution Communication Time management People Skills Ability to work under stress Attention to detail Exceptional communication skills (written and verbal) ATTRIBUTES Adaptability: Adjusting effectively to work with new structures, processes and requirements Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal Customer focus: Develop and sustain productive internal & external customer relationships Follow up: Monitoring the results of assignments Communication: Setting up ongoing procedures to collect and review information needed to manage activities Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently(includes time management) Stress tolerance: Maintaining stable performance under pressure or opposition Work standards: Assuming responsibility and accountability for successful completing assignments or tasks

To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=47744&referrer=Unique

Inherent Requirements

Matric or equivalent of Senior certification Minimum of 5 years’ experience in Freight Forwarding & Clearing

Minimum Qualification

Bachelors

Status

Available