Operations Associate

Description:

The Sales and Operations Support Specialist is responsible for assisting with order entry, order processing, logistics, pricing, invoicing, and customer service. There may also be some general duties to fulfill in areas such as consumer relations, administrative duties, and such. This position comprises of the support to Sales, Operations, and Consumer Relations Departments to meet the company’s sales goals and objectives.

Reports To: Chief Operating Officer

Classification: Non Exempt

Requirements:

• Outstanding organizational, business, and management skills

• Proficient and able to multi-task with extreme attention to detail

• Excellent interpersonal skills

• Must have strong experience with or formal training in customer service

• Possess basic knowledge in general accounting

• Demonstrate and be knowledgeable in Microsoft Office Suite and the Internet.

• Experience in Adobe, UPS Software, QuickBooks, and Sage X3 is a plus

• High school diploma or equivalent

• Fluent in English (both written and orally)

Responsibilities:

• Support sales and operations in accepting, processing, and confirming orders efficiently and accurately

• Maintain and execute processing orders and invoicing

  • Provide exemplary service to all customers of Kernel Season’s

  • Uphold order frequency and inform Sales Department of deficit of orders by account

  • Work alongside Sales, Logistics, and Operations to coordinate customer service in regards to Purchase Order inquiries and general customer questions

  • Confirm all orders within established timeframes consistent with high quality customer service

• Invoicing

  • Provide customers with appropriate invoice documentation for prompt payment

  • Maintain execution on creating and remitting invoices via snail-mail, email, and electronic data integration (EDI)

  • Establish communication to Finance on accounts exceeding credit limits, payment issues, and returned invoices

  • Verify and confirm adjustment in terms, pricing, and billing

• Coordinate the fulfillment of sample needs of internal and external stakeholders

• Store and contain all relevant PO’s, BOL’s, and invoicing

• Provide customers with appropriate price sheets, sell sheets, order forms, and contact information by account

• Establish and maintain relationships with sales to increase sales growth

• Assist with other general duties when necessary