Operations Associate

Poppin is looking for an Operations Associate to support our Wholesale Team. This position will be responsible for coordinating orders, interacting with our warehouse, and maintaining our internal systems with organized and accurate documentation. This person will support account activities that will drive day-to-day operational excellence in the growth and execution of our business. The Operations Associate must thrive in a fast paced and dynamic environment, where working happy and working scrappy are the foundation of your day.

Responsibilities:

• Coordinate order entry across multiple retail partners
• Create required shipping documents for Value Added Service partners
• Collaborate closely with our warehouse and operations team to ensure accurate and on-time shipments
• Utilize EDI to acknowledge PO’s, send ASNs and invoices
• Handle day-to-day account management for our e-commerce partners
• Process and track customer orders and maintain portal upkeep
• Work directly with the internal planning and operations team to track inbound containers
• Process return authorizations, replacement orders and issue credits
• Generate daily reports for team circulation
• Focus on process improvement and efficiency optimization
• Maintain systems data to ensure proper and accurate reporting and tracking
• Embody the Poppin brand and core values with customers and coworkers

Qualifications:

• A minimum of 1 year of experience in systems operations and data management
• A minimum of a BA/BS Degree
• Strong understanding of operational processes and order flows
• Excellent spoken & written communication
• Resourceful and creative problem solver that enjoys overcoming obstacles
• Excellent analytical skills and experience
• Strong Excel and reporting skills
• Outstanding attention to detail and time management skills
• Ability to excel in a fast-paced, high energy and fluid environment
• Comfortable managing complex workflows

ABOUT POPPIN:
At Poppin, we believe that everyone, everywhere deserves to “work happy.”

We provide companies the foundation for creating inspirational workspaces through a unique offering of furniture, office supplies, and branded merchandise. We’ve put a modern spin on a 100 year-old industry that’s been slow to adapt to today’s modern consumer. By removing the middlemen, providing transparent pricing and discounts, and making our products available “on demand,” Poppin is able to offer a service unlike any other in the marketplace.

The incredible demand for our products led to 73% sales growth last year and landed Poppin on both the Inc 5000 list of the fastest growing companies in the US (ranked #1008) and the Crains Fast 50 list of the fastest growing companies in NY (ranked #42).

ABOUT OUR TEAM:
Poppin prides ourselves on our amazing relationships with coworkers and customers alike. We believe that self-expression shouldn’t end at the office, so everyone is encouraged to be themselves and create fun every day. Successful Poppin team members step up to the plate and work to get smarter every single day. Our startup ethos requires an all-hands-on-deck attitude (or, as we call it, “work scrappy”), taking on any and all changes with excitement and a great attitude.

Our leadership team doesn’t just talk about a work happy culture; they live and breathe it. Colorful, open work spaces, unlimited vacation, a well-stocked kitchen, dogs in the office, generous maternity leave policy, and happy hours are just a few of the ways we proudly bring work happiness to life.