OPEN HIRING EVENT THIS FRIDAY, MAY 4TH

We have the jobs, NOW we need YOU!

Come apply in person to begin the application process!

We are currently conducting Open/In-Person/Walk-in (no appointment needed) interviews on the day below:

Friday, May 4th between 2:00 and 7:00 PM EST.

If you are looking to kick start your career in the Data Security world this is the company for you, here at Sysnet we pride ourselves in helping businesses improve security and reduce risk. We Specialize in data security and Payment Card Industry Data Security Standards.

Come along on the day with your resume … looking forward to meeting you!

Please show interest on this post and you will receive a message with more information on how to attend.

Key Responsibilities

• Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
• Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
• Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
• Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfill the purpose of the call.
• Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
• Thoroughly and accurately log each call using the appropriate systems and guidelines.
• Identify opportunities to promote Sysnet products and services and action appropriately.
• Properly manage call metrics with respect to stated goals and Service Level Agreements.
• Undertake additional duties as necessary, based upon the needs of the business.
• Sales associates must also can be flexible and creative in dealing with customers. They must represent the company in a positive light always; this calls for optimistic who naturally like working with others.
• Quotas are often set which require a sales associate to make a specified number of calls or reach a minimum sales number.

Qualifications & Required Skills

• Excellent command of written and spoken English
• Ability to work flexible shifts while displaying impeccable schedule adherence
• A team player with a positive outlook and a passion for customer support
• Excellent communication and listening skills
• Excellent telephone manner and related soft skills
• Strong attention to detail and ability to multi-task
• Proficient with computer and email use and functionality
• Strong decision-making and problem-solving skills

Job Type: Full-time

Salary: $12.00 to $15.00 /hour

Job Type: Full-time

Salary: $12.00 to $15.00 /hour

Experience:

• Customer Service: 1 year (Required)

Education:

• High school (Required)

Job Location:

• Atlanta, GA (Required)

Languages:

• French (Preferred)
• Mandarin (Preferred)
• Korean (Preferred)
• Spanish (Preferred)
• English (Required)