Onboarding Specialist – Big Bear, CA

Why Vacasa?

Here at Vacasa, we help travelers experience unforgettable vacations. When you grow as quickly as we have been, every day is an exciting one. We embrace opportunities and have a tendency to hand out responsibilities to our employees to see how they can stretch and challenge themselves. This is a place to grow as an individual, and to be part of our collective growth as a company and a team…and so far, it’s been an unbelievably rewarding journey together.

We’re searching for new employees who can contribute to our most important asset, our culture. We’re looking for people who are excited to embody our values every day as part of the team.

What We’re Looking For:
Part of Vacasa strategy includes actively acquiring homes through organic growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.

What You’ll Do:

• Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website
• Actively contributing to departmental and company goals
• Work with and report to the Onboarding Lead to remove roadblocks in the onboarding process
• Develop and utilize local staff and community relationships to aid in the onboarding process
• Maintain accurate, up-to-date notes for each step within the onboarding process
• Be knowledgeable of and able to speak to Vacasa offerings – listing strength, utilization and rate management, license/tax compliance, photography/imaging, Vacasa programs (linen, damage, etc), and overall property management processes
• Duties will include traveling to conduct in home inspections, 3D tour scanning and more.
• Assist with central office duties as allowed per workload
• Additional duties as assigned

The Skills You’ll Need:

• Communication (specifically written communications)
• Organization – Manage multiple complex tasks and projects with tight deadlines
• Research and analytical problem-solving skills
• Tech-savvy – Including Google applications
• Be an expert in the onboarding process and its requirements

Don’t Forget the Perks!

• Health/Dental/Vision Insurances
• 401k Retirement Savings Plan with up to a 6% company match
• Paid Vacation
• Paid Sick Time
• All of the equipment you’ll need to be successful
• Smartphone
• Vacation Home Rental Discounts
• Casual Work Attire Permitted
• Room for Growth