Office Specialist 2

DHS17-1119

The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is ONE permanent full-time opening located in Oregon City (221 Molalla Avenue) . This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancies and may be used to fill future vacancies as they occur.

Duties & Responsibilities

The purpose of this position is to perform support service duties for the district’s managers, case managers, and eligibility staff and provide customer services to clients, their families and the general public. Actively seek to achieve the DHS goals of integrity, stewardship, responsibility, respect, professionalism, innovation and service equity.

Duties:
Telephone reception includes, but is not limited to: receiving incoming phone calls, routing calls, taking messages, providing general information and initial screening for programs and services our agency provides. Referrals to other agencies and community resources when appropriate.

Assist walk-in clients and the public at the counter; includes, but is not limited to: initial screening of applicants, provide general information regarding our programs, make referrals to other agencies and community resources, review computer screens for current client status, contact the client’s worker with questions/concerns. Make copies, send faxes, and date stamp client documents; occasionally assist a client in completing forms and giving directions to other agency offices.

Responsible for file maintenance, including archiving, imaging, indexing, preparing record for transferring.

Issue EBT cards, receipt of monies received for program payments and retrieve, date stamp and distribute faxes, fill paper trays for printers, copiers, and processing the in-coming and out-going mail.

Perform other duties as assigned.

Working Conditions:
General cube-like office environment. Occasional travel to attend employee training classes. Must possess and maintain a valid driver’s license with an acceptable driving record.

May come in contact with angry, hostile, frustrated individuals, and those with behavioral and/or cognitive challenges.

Qualifications, Required & Requested Skills

Your application materials, including your answers to the ‘Supplemental Questions’ will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.

MINIMUM QUALIFICATIONS

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR

An Associate’s degree in Office Occupations or Office Technology; OR

Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. If you are using education to qualify, you must attach transcripts.

REQUESTED SKILLS

General knowledge of proper grammar, punctuation, spelling, capitalization, and sentence structure.

General knowledge of arithmetic.

General skills in a variety of clerical functions.

Skill in communicating orally and in writing with a variety of people answering questions and gathering/exchanging information.

Skill in organizing work efficiently and exercising independent judgment in making appropriate decisions concerning work methods.

Skill in working in an automated environment, using computers and other electronic equipment.

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

Additional Information

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support

http://www.oregon.gov/jobs/Pages/FAQ.aspx

For more information on veterans’ preference points, visit:
http://www.oregon.gov/jobs/Pages/Vet-resources.aspx

TTY users please contact the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY Users).

Questions and inquiries may be directed to:
Kathie Brostrom

kathie.brostrom@state.or.us

DHS will communicate with all applicants via e-mail

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

PLEASE CONSIDER JOINING US!

The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.

Core benefits

Medical, vision and dental insurance

Comprehensive medical, dental and vision plans for the employee and qualified family members

$5,000 in employee basic life insurance Retirement benefits

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

Employer paid defined benefit and defined contribution programs **Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

24 hours personal leave earned each fiscal year

Ten paid holidays a year The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

Term life (employee, spouse or domestic partner, and dependents

Long-term and short-term disability

Accidental Death and Dismemberment

Long-term care (self and eligible family members)

Flexible spending accounts

Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.