Office Services Coordinator, Grade 16

May 21, 2017

The Licensure and Regulatory Services section is looking for an Office Services Coordinator
who will be responsible for managing and maintaining the core administrative functions that support licensed program facilities. The ideal candidate will have demonstrated customer service experience, advanced administrative and organizational skills and perform mathematical computation.
This employee will handle the daily processing of customers’ receipts.

Communicating effectively is a must!
This employee will assist walk-in customers with completing license applications, handle incoming telephones calls from internal and external customers, and log in customer complaints.
Other duties will include

• accurately maintaining and inputting data
  
• coordinating and preparing mass mailings, customer renewal notices, and facility licenses for programs that include health care facilities
  
• preparing mail merges
  
• maintaining accurate up-to-date administrative files
  
• preparing timely inspection of health facility filing requests for Environmental Health Inspectors
  

This employee will have a comprehensive knowledge of standard office procedures, such as MS Word, MS Outlook, MS Access database, and managing public calendars used for scheduling food and pool inspections.
They will also have experience ordering and maintaining office supplies and equipment as well as preparing and processing invoices using the County’s ERP financial systems or a similar system.
Prefer 5+ years administrative office work.

Bilingual applicants in the Spanish/English languages are encouraged to apply. If the candidate selected for this position possesses multilingual skills, he/she will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. For Advanced proficiency, the candidate must also pass an examination requiring translating text from Spanish to English and vice versa.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based
solely
on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to
special.accommodations@montgomerycountymd.gov
. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on
Hiring Preference
.

Minimum Qualifications

Experience:
Four (4) years of administrative aide/office support experience.

Education:
Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency:
An equivalent combination of experience and education may be substituted.

Preferred Criteria

Resume must include information specific to the preferred criteria listed below. Make sure that your resume references your knowledge, skills, and abilities as they relate to the preferred criteria. Ideally, the preferred criteria should be addressed in a separate section in your resume.
The system only allows for one document to be submitted so your preferred criteria must be part of the resume.

1.
Experience
preparing
and
reviewing
correspondence
with
highly
sensitive
and
confidential
information/data.

2.
Experience
handling
multiple
tasks
and
varied
assignments as well as
prioritizing
workload.

3.
Experience
accurately
entering
data
into
databases.
Provide examples of the databases and amounts of data entered.

4.
Experience providing customer service via phone which included explaining rules and regulations to customers.
Provide examples of customer base worked with and types and complexity of information relayed to customers

5.
Computer
experience
to include
working
with
MS Office
Suites
MS
Word,
MS
PowerPoint,
MS
Excel,
MS
Access,
and
MS
Outlook for producing letters, reports, scheduling calendars, etc.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

All applicants will be reviewed by OHR to determine whether or not they meet minimum qualifications for the position.
All applicants who meet minimum qualifications will be reviewed and rated by subject matter experts based on the Preferred Criteria.
Based on the results of Preferred Criteria evaluation, applicants will be rated and placed on the Eligible List as either “Qualified” or “Well Qualified.” The highest rated applicants will be placed on the Eligible List and may be considered for interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a “Lateral Transfer” candidate and may be considered for interview.
Note:
In the event there are 10 or fewer minimally qualified candidates, all will be placed on the Eligible List as Qualified and Hiring Managers will be required to interview a minimum of five candidates. For “seniority” jobs (as shown in Article 8), resumes will be reviewed and rated by subject matter experts based on the Preferred Criteria.

Minimum Salary

41140

Maximum Salary

67542

Currency

USD