Office Care Coordinator

· Engage with members over the phone and via HIPAA compliant video-teleconferencing to understand and meet their needs. Instill confidence with each member with whom you speak that you are empathetic to their situation and serve as an advocate to meet their needs through identification and implementation of solutions.

· Build rapport and relationships with all members of the CHP team, including the members. Serve as the conduit of information, sharing your knowledge and insights from all perspectives of a conversation. You are the central spoke of all the activity in the organization, hearing everyone’s thoughts and ideas.

· Listen closely as members share their situation and triage appropriately based on the level and urgency of their needs. The level of urgency and details of their needs must be communicated accordingly to other members of the team to obtain the appropriate actions.

· Schedule appointments with internal and external providers and organizations as needed to ensure members’ needs are being met.

· Follow up with other providers to obtain medical records and information related to member’s prior appointments and services.

· Work diligently with attention to detail in collecting of data and information to support clear and complete communications with others, minimizing rework and frustrations.

· Communicate in a way that is understandable and engaging to the layperson. Comfort and encourage as you minimize the fear factor that is often prevalent in healthcare.

· Maintain a level of curiosity and use active listening skills to help uncover potential unanswered questions and/or emerging physical or psychosocial issues.

· Demonstrate empathy and compassion in all actions and reactions with the member. Be available and responsive. Follow-up on any questions or issues in a timely, thorough manner.

· Exhibit a willingness to grow and expand into other areas and pitch in as an active, supportive member of the CHP team whenever needed or asked.

· Recognize and honor your role in the team care process. You are a front line point of contact, and a mentor and example and as such, aspire to represent CHP’s values, mission, and service promises in every action.

Minimum Requirements

Education

We prefer all Central Operations Care Coordinators to have a high school diploma and telephone experience.

Experience

Our successful Care Coordinators have experience in a clinical environment and care deeply about others, desiring to meet their needs.

Knowledge/Skills/Abilities

The Central Operations Care Coordinator will possess good personal engagement skills, remote assessment and triaging capabilities, and the ability to communicate the objective and subjective aspects of an engagement with others on the team in a manner to create the desired actions. We have a strong preference for bilingual–Spanish and English, speaking indivduals.

Job Type: Full-time

Salary: $26,000.00 to $32,000.00 /year

Job Type: Temporary

Salary: $14.00 to $16.00 /hour

Experience:

• Medical Office: 1 year (Required)

Language:

• Spanish (Required)