Office Assistant Finance - Customer Billing

The City of Bloomington is seeking a full-time Office Assistant to greet customers via phone and in-person and answer inquiries related to Customer Billing; to discuss calmly and follow city policies regarding Customer Billing. This individual will interact with both external and internal customers and vendors with efficiency and with a very helpful, positive attitude.

EXAMPLES OF DUTIES:
Answers Customer Billing questions and inquiries in a friendly and courteous manner.

Performs data entry utilizing the City’s general ledger and customer billing software.

Knowledge of the City of Bloomington; ability to answer customer inquiries by telephone and in person.

Sets up new customer accounts.

Assists with the implementation/upgrade of new software applications involving Customer Billing.

Researches and resolves billing exceptions in the billing system.

Works with the public in a professional and courteous manner to resolve customer complaints and inquiries.

Effectively explains City policies and procedures as related to Customer Billing.

Maintains the various records and statistics for the municipal utility operation.

Produces final notices to customers on charges that, if not paid, may be assessed to the property.

Performs other duties and responsibilities as apparent or assigned.

Examples of Performance Criteria

Provides excellent service to internal and external customers.

Employee engagement and enthusiasm while performing duties.

Work assignments are completed in a thorough, accurate, and timely manner.

Dependability, punctuality, accountability, and regular attendance is maintained.

Effectively establishes and maintains priorities of work assignments.

Ability to communicate with employees and customers in an effective, tactful, and courteous manner.

Positive and effective working relationships are maintained with City personnel and the public.

Demonstrates a positive attitude toward job assignments and tasks to be performed.

Special priority assignments are completed on a timely basis.

Accuracy in data entry and filing skills.

Keeps supervisor informed of work-flow issues.

Detail-oriented with strong follow-up skills.

Works effectively under pressure.

MINIMUM/DESIRABLE QUALIFICATIONS:
Minimum Qualifications

High School graduate or equivalent.

Three years of general office experience.

Excellent computer skills with Microsoft Office products, and the ability to learn multiple specific software programs.

Good customer service skills and ability to communicate effectively over the telephone and in person with employees and the general public.

Good mathematical aptitude, organizational and administrative support skills.

Ability to communicate effectively both orally and in writing.

Ability to work overtime when assigned.

Ability to work cooperatively as a member of a team.

Ability to multi-task while maintaining a professional and positive attitude.

Ability to work under minimal supervision.

Desirable Qualifications

Work experience in an office-related multi-tasking environment.

Local government experience in an office-related position.

Work experience in customer billing customer service.

Work experience with account and special assessment receivables.

Work experience using a governmental accounting software, such as Cogsdale Utility Billing software and Tyler Munis Financial software.

Has attended Customer Service training.

Ability to speak a language, other than English, that is prevalent in the community such as Vietnamese, Somali, Spanish, etc.

Experience working with diverse communities and cultures.

Supervision of Others

None