Office Administrator

As a member of our Operations team, you will learn the intricacies of the business operations of agent teams that are coming on board and develop a strategy for how to integrate the teams into the processes of the company.Your expertise lies in your positivity, approachability, and execution abilities in a rapidly changing startup environment ranging from top executives and real estate agents to engineers, new-hires, and interns. You will own ensuring agents have a great experience as they join and assimilate to Compass. You will be responsible for the transition of incoming agents, ensuring they’re trained in all Compass systems and business practices. You have the unique opportunity to improve our existing process as we expand to new markets. The team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

At Compass You Will:

• Ensure confidential and comprehensive preparation for First Day, First Week, and First 90 days for real estate agent teams and individual agents; Track agent learning and comfort level
• Prepare and process new agent transfer paperwork and new agent orientation materials; Create, manage and maintain agent files using Google Drive
• Lead First Day Agent onboarding, suggest activities and trainings for First Week, as well as First 90 days.
• Serve as concierge to effectively coordinate with other departments regarding their involvement in the transition process for new agents
• Supplement ongoing IT training and support for agents
• Promptly field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
• Conduct training sessions for our Compass Agent systems
• Monitor agent satisfaction with onboarding and support processes
• Constantly iterate and improve our onboarding processes and effectively keep the organization abreast of improvements

What We’re Looking For:

• B.A. or B.S. degree
• 1-2 years experience in NYC real estate brokerage industry is a plus
• Admin, Customer Service, and/or Hospitality experience is preferred
• Flexible to work out of both our Coconut Grove and Miami Beach office, depending on the day
• Impeccable attention to detail and problem-solving skills
• Strong written and verbal communication
• Highly organized; Ability to multi-task and handle multiple deadlines simultaneously
• Comfortable in a fast-paced, ever-changing environment
• Continuous desire to improve existing processes
• Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
• Intermediate experience using Apple products and Google systems