NYC Customer Success Specialist

We believe that delivering the right data to the right people at the right time will have a profound impact on student achievement! We are IO Education and we are on a mission to create an environment of seamless student and parent engagement, improved classroom efficiency and constant awareness of student achievement. We need talented people with a passion to help us improve educational outcomes. Come and be a part of our success – we are adding a Customer Success Specialist to our Customer Success Team who will be responsible for:

Connecting with our clients and troubleshooting questions by phone and email

Escalating and reporting issues

Monitoring and testing bugs and bug fixes

Providing important updates to customers, colleagues, and management on the status of cases

Requirements

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Do you have what it takes to be a part of our dynamic team? Do you have prior experience in a customer service environment?
We hire individuals who are innovative, positive, knowledgeable, and supportive. Other requirements for the Specialist position located in our Atlanta and New York office are:

An outgoing personality and genuine interest in assisting educators with their software

Strong customer support skills written and on the phone

• Knowledge of K12 education field and or teaching experience is a plus
  
• High School Degree or equivalent

Benefits

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Our software helps students succeed in school and ultimately makes parents and teachers lives easier. It’s not just work, improving educational outcomes is our passion.
IO Education is a privately-held education technology company. We’ve been building really cool products in education for the last 15 years and have a presence in classrooms all over the country. This is your opportunity to grow with us and help shape the future of the company.