NOW HIRING CUSTOMER SERVICE ASSOCIATES TO START JUNE 4, 2018

Considering a new career in 2018? Arbonne International is now hiring Customer Service Associates for our international call center located in Addison, Texas.

We are seeking individuals who enjoy providing superior customer service to customers both US based and International. Our outstanding training program will provide you with in-depth product and technical knowledge and empower you to take ownership of customer inquiries. Our goal is to delight our customers and exceed their expectations. Your ability to go the extra mile to provide outstanding support to our customers while exceeding our quality standards will enable you to quickly advance your career.

As our Addison, Texas-based Customer Service Associate, your mission is to enhance and maintain the Arbonne brand by delighting our customers and consultants with world class customer service.

• Researches and responds to questions received on the Field Support queue
• Inputs and processes orders received into company computer system
• Researches and responds to questions concerning shipments and backorders
• Provides information about company products, specials, marketing programs and business practices.
• Communicates with Call Center Team Leads when significant issues arise
• E-mails if on the e-mail team
• Ability to perform level I troubleshoot process
• Basic returns and processors
• Other duties as assigned
• Previous Customer Service experience preferred, preferably in a contact center
• High School Diploma or equivalent required
• Demonstrated proficiency with Microsoft Word and Excel
• Ability to quickly learn and use contact center technology and programs.
• Proven ability to keyboard 40 words per minute.
• Effective verbal and written communication skills
• Proven conflict management skills including the ability to calmly resolve issues
• Able to work a flexible schedule including weekend hours and overtime hours when needed
• Proven record of punctuality and regular attendance
• Bi-Lingual a plus

Arbonne creates personal care and wellness products that preserve and enhance the skin, body and mind. Arbonne transforms lives through pure, botanically based ingredients in scientifically tested products; a pure, healthy lifestyle; and the pure joy of helping others.

For over 35 years, this has been the hallmark of our product integrity. From the beginning, Arbonne has developed products by combining the best of nature with leading science. Our mission is to always improve and evaluate our ingredient policy as an ever-evolving standard of excellence. This means we continuously challenge ourselves to do better and better.

ARBONNE offers a comprehensive benefits program to regular full-time employees and their qualified dependents (spouse, registered domestic partner and/or dependent children). Benefits available include medical, dental, vision, life, FSA (flexible spending accounts), short and long term disability, 401(k) with company matching and optional other benefits.

Arbonne was recently acquired by Groupe Rocher, a French beauty company founded in 1959 by botanist Yves Rocher. Groupe Rocher is a family-run business known for an array of unique beauty brands and operates in more than 100 countries. Arbonne and Groupe Rocher proudly share the same core values and are committed to protecting the natural environment, while creating sustainable development into a driving force for creating value.

Job Type: Full-time