NOC / Data Center Engineer – 3rd Shift

3rd Shift

Tuesday – Saturday 11:00 pm – 7:00 am

10% – 15% Night Differential

The Data Center Engineer will be responsible for providing operations support for all matters relating to NPD’s Data Center and Enterprise Support teams. These duties include backups, restores, environmental and system monitoring, projects, and providing off hours HelpDesk support.

This position will be based in Port Washington, NY.

Overall Responsibilities:

• Responsible for proactive monitoring of physical and virtual server environment within our data centers as well as global locations.
• Perform execution of enterprise backups and restores. Maintain policies across physical and virtual media pools.
• Responsible for monitoring data center environmental conditions (HVACs, PDUs, UPS, generators), and addressing system alarms across the global infrastructure.
• Responsible for racking and stacking of servers and related devices. Also responsible for cable management of systems and decommissioning of retired hardware.
• Demonstrate the ability to follow SOP and provide escalation to engineering teams or senior management when required.
• Provide level 1 engineering and operational support for NPD’s clients and end users during off-hours and weekends.

Technical Qualifications:

• Solid knowledge of MS platforms (MS Office, Windows 7, 2003, 2008, 2012). Familiarity of MS Exchange, SharePoint and Linux/UNIX platforms is a plus.
• Understanding of Active Directory, DNS/DHCP and computing hardware.
• Understanding of networking concepts relating to devices, functionality and topologies (TCP/IP, UDP, SNMP, FTP, HTTP, SMTP, VLAN).
• Understanding of ITIL methodology, Change control, Incident and problem management.
• Understanding of SAN/storage platforms (Fibre Channel, Brocade, IBM, HP storage frames)
• Experience with tape backup and restore technologies (Data Protector, StoreOnce, Backup Exec, Enterprise Vault, NetBackup).
• Experience with racking server hardware (HP, Dell) and cable management of systems.
• Experience with HP (12000, 5800, 5900, 5100, 3800 series) and Cisco (2900, 3600, 6500 series) network switches.
• Knowledge of file share, access provisioning, NTFS permissions, etc.
• Knowledge of remote troubleshooting tools like WebEx, DameWare, RDP, ping, nslookup, tracert, etc.
• Knowledge of enterprise tools such as SolarWinds, ManageEngine, HP Insight Manager (SIM), DRAC, iLO, SecurityManager, etc.

Business Qualifications:

• 3-5 years IT experience in a business environment.
• 1-3 years experience working in a Data Center or NOC is preferred. * BA/BS in related field or equivalent work experience. * Working knowledge of enterprise infrastructure and monitoring tools. * Ability to solve complex problems and make educated decisions on problems that should be escalated. * Strong verbal and written communication skills. * Excellent troubleshooting and problem research skills. * Candidates must be customer oriented, self-motivated, and dedicated team player. * Ability to interface effectively via phone or email with both technical and non-technical users. * Have flexibility to work a variety of hours and shifts including situational coverage and holidays.

Job Type: Full-time

Salary: $26.00 /hour

Job Location:

• Port Washington, NY

Required education:

• Bachelor’s

Required experience:

• Network Switches: 2 years
• TCP/IP, UDP, SNMP, FTP, HTTP, SMTP, VLAN: 2 years
• Sharepoint and Linux/UNIX: 2 years
• Data Center: 3 years
• Microsoft Platforms: 3 years