New Account Quality Control Analyst

Job Summary

The Quality Assurance Analyst supports in the design of the quality control framework to conduct quality reviews related to deposit products and related services. The analyst is primarily in charge of completing comprehensive examinations of specific deposit products. This resource will identify gaps and/or confirm specific compliance with corresponding considerations included herein:

• Deposit

• Compliance Depository Issues
• Retail Sales
• Other Compliance Issues
• State and Federal Law considerations * Specialized Deposits Accounts Monitoring

• Foreign Nationals
• Commercial Accounts
• Other High Risk Accounts * Privacy and Consumer Information
• Community Reinvestment Act
• Electronic Services

• ACH
• Wire Transfers
• Remote Deposit Capture * Other deposit products and services considerations:

• Operational considerations
• Accounting and reporting considerations
• Compliance with policies and procedures

This analyst will also be in charge of communicating gaps noted to corresponding business unit to mitigate the recurrence of issues in the future.

If time allows, this position supports the Quality Assurance Analysts – Lending in the identification of gaps and/or confirm specific compliance with corresponding considerations included herein:

Lending

• Corporate and regional credit,compliance and operational policies and procedures
• Collateral Sufficiency, Integrity and Lien Perfection
• Adherence to Loan Covenants
• Documentation accuracy and completeness
• Credit Quality
• Regulatory consumer compliance
• Servicing requirements
• Investors Requirements
• Regional Laws

Based on results gaps identified will be summarized and communicated for origination, processing scorecards.

Essential Responsibilities

• Design the quality control checklists to be used in the monitoring of product originations,processes and services, as to compliance with:

*

• Deposit

• Compliance Depository Issues
• Retail Sales
• Other Compliance Issues
• State and Federal Law considerations * Specialized Deposits Accounts Monitoring

• Foreign Nationals
• Commercial Accounts
• Other High Risk Accounts * Privacy and Consumer Information
• Community Reinvestment Act
• Electronic Services

• ACH
• Wire Transfers
• Remote Deposit Capture * Other deposit products and services considerations:

• Operational considerations
• Accounting and reporting considerations
• Compliance with policies and procedures

• Completes accurate, timely and in-depth reviews of the deposits origination and processing to ensure compliance with the above detailed requirements.
• Documents and evaluates procedural or policy weaknesses and/or inconsistencies to avoid non- compliance risk.
• Provides training and guidance to other areas, particularly in handling difficult, sensitive, and disputed loan situations.
• Provides input and reports to other areas to guarantee their awareness of situations under their control encountered during the review process.
• Maintains awareness of changes in Company, regulatory and policy guidelines that impact the business activities.
• Adheres strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.
• Reviews findings with appropriate branch personnel, department managers, and members of senior management; elicits any corrective actions, including the timeframe, and identified deficiencies and weaknesses.
• Follows-up on the resolution of matters noted in reviews performed.
• Monitors and ensures the completion of action plans for reviews performed.
• Supports in the ongoing quality review of specific regulatory compliance requirements.
• Supports in regional compliance spot checks to ensure resolution of deficiencies noted by Corporate Compliance and Corporate quality reviews and/or audits.
• Others

• Assists in the quality reviews led by head office, follows-up on exceptions found and ascertains that responses to reports are provided by respective areas, as necessary.
• Ensures quality and operational improvement tools and checklists used within the Region as it relates to deposits products, services and other areas included herein are maintained up to date.
• Ensures policies and procedures within the Region are maintained up to date.
• Prepares deliverables and requirements for regulatory, internal and external auditors.
• Monthly/Quarterly
• Ensures that monthly, quarterly and annual reporting processes within the units are performed accurately, timely and are properly distributed to the corresponding stakeholders.
• Maintains quality metrics and statistics properly updated in a consolidated basis for the Region.
• Coordinates deliverables within the department tied to the monthly/quarterly/annual reporting packages to be presented to Corporate, risk management, internal or external auditors.
• Maintains data repository of critical documents for the unit.

Other Responsibilities

• Assists management in special projects and special requests, as required.

Job Type: Full-time

Experience:

• Auditing: 5 years (Required)
• Banking: 5 years (Required)