Network Support Technician (full time, mainly remote. NY/NJ)

About Connetic:

Connetic is a national managed service provider based in San Diego California. We provider network support and management services to small and medium sized businesses. Company is actively growing and is providing great life and work balance with “work from home” positions and desirable benefits. We have great atmosphere in the company and management is always interested in feedback from coworkers on ways to improve the company. Most of our employees are long-term hires as we try to invest in our staff and retain the talent.

Canidate location: Manhattan – New York, NY United States (or within 50 miles or 1 hour of driving). You MUST reside in the indicated area in order to be considered for this position.


Job description:

This is a full time position for San Diego based Managed Service Provider (MSP) in a helpdesk and dispatch capacity.

Job functions and responsibilities:

• Provide helpdesk support via phone, e-mail remote control tools to clients across the country
• Work from home (70-95%)
• Visit client sites and travel (5-30%)
• Travel requirement between Boston and Philadelphia (by car, train and occasionally by plane)
• Scheduled dispatch to client sites for troubleshooting, project work and meetings
• Scheduled client on-site commitments that range from a few hours to several days a week
• Work from home on helpdesk and project work
• Emergency dispatch during after-hours
• Occasional shift on after-hours phone duty rotation
• Compile and maintain client documentation

Position compensation and benefits:

• Salary: $4,000-$5,500 per month (based on your location, experience and ability to learn)
• Benefits include:
• Medical coverage or allowance
• 8 paid holidays a year – you choose holidays
• 168 hours of paid time off per year (14 hours accumulation per month), which comes out to one month if you count adjacent weekends
• Unlimited unpaid time off
• One hour lunch
• Company issued desk phone and computer
• Advancement opportunities
• Reimbursement for successful passing of industry certifications (Cisco, Microsoft and similar)
• Stipend for cell phone and internet usage

Qualifications and requirements:

• Must be US citizen
• Clean driving/criminal record
• Reliable transportation and modern smartphone (iPhone or Android based device)
• Ability to follow directions and solve problems under pressure while maintaining professional demeanor
• Have excellent oral and written communication skills
• Be detail oriented
• Ability to follow procedures and take direction
• Have appropriate business attire and presentation manners
• Must be able to lift equipment and put it into a rack on occasion
• Must pass 90 day probation period and receive good performance review
• Must have broadband, high-speed internet connection compatible with VoIP/SIP phone system

Experience installing, configuring, managing:

• MS Office, Google Apps, OS X, Windows Vista/7/8/10, Server 2003-2012 installation, configuration, troubleshooting
• User and permission administration and management in a domain (AD, GPO, etc)
• Network data sharing: SMB, CIFS, NFS, iSCSI
• Hardware and software troubleshooting for desktops, servers, NAS, SAN
• Hardware: servers, switches, firewalls, wireless access points and storage from major manufacturers.
• Networking basics: TCP/IP, DNS, DHCP, NAT, SSH, FTP, HTTP/HTTPS, IPSEC, L2TP
• Routing, LAN, WAN, VLAN methodologies mainly with SonicWall, HP, Cisco equipment
• Apple iOS, Android based mobile device configuration, app installation and device management

Additionally desired but not required:

• Linux, VMware, Active Directory, Exchange, MS SQL installation, configuration and troubleshooting experience
• Installation and configuration of LAMP
• Command line use in Linux/Unix/PowerShell
• HIPPA, SOX, FDA compliance knowledge
• Experience leading projects
• Experience installing, configuring and managing equipment by Dell, HP, Sonicwall, Netgear, EqualLogic, Ubiquity Networks, Fortinet, Cisco, APC, Meraki, NetApp, QNAP and others
• Experience and familiarity with: VMware vSphere vSphere, Veeam, Microsoft Exchange, MS SQL, ESET, McAfee, Office365, CommVault