Network Operations Center Administrator 1

Network Operations Center Administrator 1-180005604

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking an effective Network Operations Center Analyst with file transfer and operations center experience to contribute toward the success of our technology initiatives.

• Primary responsibility to provide tier 1 support by receipt of inbound calls from external customers regarding their inbound/outbound file transfers.
• Diagnoses and resolves IT incidents related to external and internal file transfers. Manages production systems to ensure customers have the files needed and processed to run their business operations. Works with technical support and business line groups to troubleshoot issues with transfer protocols, file integrity and system outages.
• Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members. Collaborates with other IT staff in developing solutions to known problems to ensure the availability of production and on-line systems.
• Understands Mainframe, CA7, Sterling File Gateway application system errors, logs and takes corrective action. Completes appropriate forms or processes for customer requests. Works to maintain service level expectations.
• Applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center. Defines and communicates general, technical, and operational policies, procedures, and best practices.
• Documents Network Operations Center standards, policies, and procedures.

Successful applicants will exemplify US Bank’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Qualifications

Basic Qualifications

• High School diploma or equivalent
• At least 1 year experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

Working experience in:

• IT environment
• IT standards, procedures, policy
• IT service management (ITSM)

Extensive experience in:

• Customer Service
• IT incident management

• Technical writing

Job
Information Technology
Primary Location
Minnesota-MN-Saint Paul
Shift
2nd – Evenings
Additional Scheduling Information 11am-7:30pm
Average Hours Per Week 40