Network Engineer 1 – Network Admin – VOIP

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Network Admin – VOIP:

• 4-6 years of Telecom A/V experience.• Must have Certification.• Proven work experience as a team leader or supervisor

• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Experience in Voice, Media Converge Servers, VPN technologies
• Incident/Problem Management & Root Cause Analysis
• Troubleshooting Routing and switching related issues
• Performance Optimization
• Hardware troubleshooting, break-fix maintenance
• Troubleshooting L2 and L3 Circuits
• Carry out Hardware upgrades
• Routing Policies deployment
• Change Management ownership
• Work on Firewall policies
• Link Loop Testing in co-ordination with the Supplier ISP
• Work with Hardware Vendor to identify Failed hardware and work on it RMA
• Timely Escalation of cases to Level 3 Team
• Knowledge of Cisco Mobility Service engine Hardware and Software SKU’s to manage wireless devices
• Hands on experience on Cisco MCS (Media Convergence server) in terms of RAID configuration, Log extraction and upgradation, DSA config.

VPN knowledge on Cisco i.e Site To Site, Remote, Anyconnect, SSL, EasyVPN, DMVPN.

• Worked on Cisco VPN concentrators to manage multiple VPN tunnels across various locations.
• Reporting Weekly/Monthly/Quarterly
• Maintain Knowledgebase, Sop`s

Day to Day responsibilities:

• Day to day management and support
• Being part of a team of technical specialists in service delivery and transitional projects;
• Monitoring of the Networks , addressing any issues raised and ensuring that contracted services are met;
• Proactive maintenance of the Network estate;
• Patching & Upgrades
• implementing service improvements;