Network Administrator I

SUMMARY:

The Network Administrator I position is responsible for receiving, recording, and reconciling customer/end-user technical questions in a timely and professional manner as well as managing performance of the local area network (LAN) and maintaining LAN security. The position is responsible for ensuring the stability and integrity of the in-house virtual server environment, storage arrays, and security by planning, designing, and developing computing platforms, storage management, and security policies across the organization as well as participating in the evaluation, installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links.

JOB RESPONSIBILITIES:

• Acquire, install, and maintain Spartan’s local area network hardware such as workstations, laptops, thin clients, printers, phones, network devices, etcetera
• Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
• Assess and administer all equipment, hardware, and software upgrades
• Assist customers/end-users with questions on product installation, usage, and implementation
• Collaborate with management and department leaders to assess capacity needs
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
• Configure computing environment and networks to ensure smooth and reliable operation for fulfilling business objectives and processes
• Contract with specialists or technical personnel to solve problems
• Create/maintain documentation for configuration, mapping, processes, and service records
• Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS’s, security appliances and other hardware
• Develop and present to management recommendations related to purchase and installation of hardware, software, communication and telecommunication support
• Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, disaster recovery and business continuity
• Document all contacts, actions, and responses in helpdesk tracking system
• Ensure all PC/LAN/Communications systems are current and compatible
• Ensure backups of enterprise data
• Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances
• Establish and implement LAN/WAN policies, procedures and standards and ensure their conformance with information systems and company objectives
• Establish and implement Microsoft Active Directory policies, procedures, and standards and ensure their conformance with information systems and company objectives
• Establish and maintain regular written and in-person communications with the organization’s management, decision-makers, stakeholders, department heads, and end-users regarding pertinent activities
• Evaluate vendor products in hardware, software and telecommunications equipment and recommend purchases consistent with the Company’s short and long term objectives
• Install, maintain, and monitor the operation of the LAN and WAN
• Interact and negotiate with vendors, outsourcers, and contractors to secure products and services
• Maintain working knowledge of products and/or services
• Manage and ensure effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
• Manage and ensure effectiveness of servers including e-mail (Microsoft Exchange Server), database (Microsoft SQL Server), print, and backup servers, and their associated operating systems and software
• Manage and ensure optimal operation of all network hardware and equipment including routers, switches, hubs, UPS’s, etcetera
• Manage LAN/WAN security and network performance
• Manage Microsoft Active Directory security and performance
• Manage, ensure and test effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
• Monitor network performance, provide statistics and reports, and troubleshoot problem areas as needed
• Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices
• Oversee new and existing equipment, hardware, and software upgrades
• Oversee or assist in installation of communications hardware
• Perform minor equipment repairs
• Perform server and security audits and system backups and recovery
• Practice asset management including maintenance of component inventory and related documentation, technical specification information and software licensing
• Provide end user and staff training where required
• Provide guidance to junior members of the team
• Recommend measures to improve methods, performance, and quality of product or services and suggest changes to increase efficiency
• Recommend, write and implement computing policies and standards, ensuring adherence to security procedures
• Recommend, write and implement LAN policies and standards, ensuring adherence to security procedures
• Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan changes within area
• Stay up-to-date on new technology
• Other tasks as assigned

QUALIFICATIONS:

• Associates degree in Information Technology required, Bachelor’s degree preferred or relative experience
• Minimum of five years relevant experience
• ITIL Practitioner v3, Microsoft, SonicWall, Cisco and/or VMware certifications preferred
• Technical knowledge of:

o Network and PC/Server operating systems

o Telephone systems, including CISCO

o Current network hardware, protocols, and Internet standards

o Network structure, security, and function

o VMWare, NetApp, QNAP SANS, Cisco USC

o Windows operating systems and Active Directory

• Understanding of applicable data privacy practices and laws
• Competence with testing tools and procedures for voice and data circuits
• Advanced level user on Microsoft Office applications
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Commitment to excellent customer service
• Flexible and adaptable in regards to learning and understanding new technologies
• Adept at conducting research into issues and products
• Strong and consistent attention to detail
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Self-motivated with the ability to stay on task
• Versatile, flexible, and a willingness to work within constantly changing priorities
• Creative and innovative team player
• Strong:

o Communication skills, verbal and written

o Interpersonal skills

o Organizational, problem-solving, and analytical skills

• Experience in training users of all levels to be proficient using computer-based applications
• Proficiency with a variety of desktop and internet applications
• Experience with mobile devices (cell phones, smart phones, tablets)
• Proven ability to install/reinstall operating systems and applications
• Able to troubleshoot and resolve issues related to:

o Network printers

o VoIP phones

Spartan Motors Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.