Network Administrator

Examinetics, Inc.
is the nations largest provider of mobile occupational health screening and data management services. Our XM Solutions network provides online reporting for our clients data needs. Our on-site fleets and teams serve over 12,000 locations (and growing!) across the U.S.

Infrastructure Network Administrator is responsible for support and maintenance of the infrastructure environment. Also provides Help Desk tier 1 and tier 2 support using superior customer service in a help desk environment. Supports both local and remote users of all skill levels via phone, email or in person. Provides solutions in a timely manner, documenting all issues and resolutions.

Primary Responsibilities:

• Setup and maintain all end-user active directory accounts for new, existing and departed employees.
• Develop and maintain software loads and processes for all company PC, laptop and Virtual desktop systems for both corporate and field use.
• Build and configure new and replacement PC, laptop and virtual desktop systems for both corporate and field end-users utilizing full-build, imaging and remote install methods, including physically moving and installing equipment.
• Maintain corporate IT hardware inventory and software licensing.
• Assign, configure and provision corporate and field phones, voicemail and cellular devices.
• Provide first point of contact and ticket escalation ownership for major company applications, including but not limited to: Office applications, MS Exchange and Outlook, IT solutions knowledgebase, and PACS/Clear Canvas.
• Ability to provide support assistance for Network Administrator on basic networking tasks, including but not limited to: daily backups and restore requests and data center cabling.
• Ability to support all tasks required by Infrastructure Tier I technicians, including Tier I mentoring and ownership of ticket escalations from Tier I.
• Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues in person, via phone or via email.
• Provide superior customer service demonstrating professionalism, helpfulness, and care to all customers, both internal and external.
• Support office users, remote users, field technicians and clients in the use and operation of custom and off-the-shelf services provided by Examinetics.
• Document all support requests (regardless of source), actions taken, and the resolution.
• Provide 24/7 on-call support, on rotation with other support staff, approximately every 3 weeks.
  
  Other evening and weekend work, though rare, is possible, particularly near year-end field PC refresh.
• Ensure Examinetics meets all Service Level Agreements with customers, both internal and external.
• Other duties as assigned.

Qualifications

• 1+ years of experience in an IT support environment with hands on Help Desk experience, required.
• Extensive experience with a range of core workstation applications on Microsoft Windows operating systems, required.
• Superior knowledge and ability to support Microsoft Windows XP and Win7, required.
• Superior knowledge and ability to support Microsoft Office applications, required. OpenOffice knowledge a plus.
• Superior knowledge and ability to support browser applications, such as Internet Explorer, Chrome and Fire Fox; understanding of the functional differences between browsers.
• Superior knowledge and ability to support basic workstation and portable hardware, software and networking.
• Superior phone and customer service skills, ability to troubleshoot and explain complex issues and deliver resolutions to non-technical individuals over the phone.
• Superior written and oral communication skills, required.
• Superior interpersonal and team skills, required.
• Superior documentation and reporting skills, required.
• Ability to mentor and support tier I technicians, as necessary.
• Ability to multi-task, required.
• High school diploma or GED required.
• Strong organizational and analytical skills, required.
• Proven ability to be self-motivated and self-sufficient required.
• Microsoft, VMWare, Cisco, ITIL and HDI Certifications preferred.

Examinetics participates in the US. On-line Employment Eligibility Verification System. By the third day of employment, Examinetics confirms all new hires are authorized by the Government to work in the USA. EEO.

To apply, please email:
Kay.Hawk
@examinetics.com