Hotline: 678-408-1354

MV Customer Service Specialist

This position, MV Customer Service Specialist (Job Opening # 621320 ), is open to all State employees and external applicants.

If you would like more information about this position, please contact Diane Decoteau 802-828-3647 or diane.decoteau@vermont.gov

Please note that multiple positions in the same work location may be filled from this job posting.

***In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.***

Resumes will not be accepted via e-mail. You must apply online to be considered.

General Job Description

Direct public contact completing technical and clerical work at any of the branch offices, including the Montpelier Office, for the Department of Motor Vehicles. Work involves review, verification, coding and processing of applications for all types of motor vehicle registrations, including the International Registration Plan (IRP), titles, driver licenses, including suspensions, reinstatements, motor fuel tax processing, overweight and dimension permits and required documents. Duties include providing complete and accurate information to the public in person, by telephone and by written communication. This class is distinguished from lower level motor vehicle customer service representatives by constant public contact, handling and completing all types of applications, accountability for all fees and audits. Independence of action is expected to be used within the legal guidelines established. Duties are performed under the supervision of a Unit Supervisor.

To read the full job specification for this position, please visit the DHR Job Specifications page.

Minimum Qualifications

EDUCATION AND EXPERIENCE:
High school graduation or equivalent AND two (2) years or more of office clerical experience, that included significant public contact.

OR

Completion of a one-year vocational/technical training program in business and office occupations or related area AND one (1) year or more of office clerical experience that included significant public contact.

Prefer:
Candidates with prior motor vehicle department experience.

SPECIAL REQUIREMENTS:
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Total Compensation

As a State employee you are offered a great career opportunity, but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

80% State paid medical premium

Dental Plan at no cost for employees and their families

Flexible Spending healthcare and childcare reimbursement accounts

Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan

Work/Life balance: Flexible schedules, 11 paid holidays each year and a generous leave plan

Low cost group life insurance

Tuition Reimbursement

Incentive-based Wellness Program

Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Employment Opportunity

The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

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