Member Service Officer

Southwest Airlines Federal Credit Union has an immediate opening for a Member Services Officer at our Dallas office located near North Love Field. Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Join SWACU now to begin your New Adventure!

How does this position impact the Credit Union…

This is a Call Center position which will require the right person to jump in and assist our new and existing members with their banking needs. We are looking for a teammate who is passionate about providing Rock Star service in a prompt and courteous manner. In addition to cross-selling Credit Union services and products, you will also open new accounts and administer a variety of member service requests. We want our members to enjoy "taking care of business… everyday"!

Let’s talk details…

• Open, Close and Maintain member accounts
• Refer loan products
• Assisting members with bookkeeping and checking account issues
• Educate members on applicable products to enhance their banking experience. Which means you’ll have to actively market and cross-sell current, new products and services of the credit union
• Reset mobile application and website logins
• Help with bill payer questions and troubleshoot basic website issues

Minimum Requirements:

• Be enthusiastic about what you do
• Have a great attitude
• Understand the benefits of a Credit Union
• Comprehensive knowledge of personal computer, Excel and Word
• Ability to conduct clear communication while maintaining professional, courteous and friendly service to our members and don’t forget your co-workers
• Interpersonal skills to effectively suggest new products and services to our members
• Ability to multi-task in a faced paced environment
• High School diploma or equivalent
• One to three years of similar experience is preferred

Amazing Benefits:

SWACU is proud to offer our people a professional environment that combines providing our members with first-in-class service ~ while having lots of fun at the same time! Our employees also enjoy awesome benefits that include Casual Friday Every Day, FREE Health, Dental, Life, Prescription, Vision, Short-Term Disability and Long-Term Disability Insurance – Plus Health and Dependent Flexible Spending Accounts, Matching 401(k), Pension Plan, Free Checking Accounts, Generous Personal Time Off (PTO), and Extra Paid Holidays!

What’s not to love, start your Adventure NOW!

SWACU does not tolerate discrimination in its employment practices. No question in this post is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, ethnicity, color, religion, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status, marital status, or any other protected status under the applicable federal, state and local laws.

Job Type: Full-time

Salary: $15.50 /hour

Required education:

• High school or equivalent

Required experience:

• Call Center: 1 year
• Customer Service: 1 year