Medical Records Specialist

Position Summary:

The Client Services Medical Records Specialist is responsible for collecting medical records from medical
providers on all incoming patient cases. This role will require an attention to detail and an understanding
of the medical records requirements.
Job Responsibilities:
1. Contacts physicians’ offices and/or other healthcare providers to obtain patients’ medical
records for use in submitting claims to insurance providers.
2. Clearly records and maintains complete documentation of activities performed in account notes
and other databases.
3. Meets all deliverables and goals set by department.
4. Meets all regulatory agency requirements as they pertain to job function.
5. Maintains accurate and complete documentation in client and patient records in order to
continuously improve the customer service process and meets regulations requirements.
6. Builds strong customer relationships through client focus, professional demeanor, reliability and
responsiveness.
7. Works to research and resolve problems in a timely manner while maintaining productivity
standards and performance guarantees where applicable.
8. Assists as needed to perform other related duties and special projects as required.
9. Accepts other duties as assigned by management.