Medical Receptionist/Call Center

Duties/Responsibilities:

• Answer multi line phone system and direct calls
• Schedule office and procedure appointments
• Scan paper charts into electronic medical record system (EMR)
• Maintain appropriate communication and good interpersonal skills with physicians, supervisors, staff and patients to ensure coordinated efforts and provision of high quality service
• Utilize formal channels of communication to report concerns, personal requests and patient issues
• Respect patients’ rights to privacy and confidentiality
• Maintain an orderly and professional work atmosphere
• Report to work properly dressed according to the approved dress and appearance policy
• Adhere to guidelines concerning work hours and break periods
• Manage time effectively to complete all patient treatments and related activities as assigned
• Maintain professional standards and procedures ensuring compliance with corporate policies and with applicable regulations
• Take all necessary precautions to protect divisional assets and property loss or waste through negligence or dishonesty
• Demonstrate support to others by offering assistance
• Assist in the solution of a problem as directed by supervisor
• Perform related work as required.

Supervisory Responsibilities: None

Qualification Requirements: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily and regular attendance is required . The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good knowledge of Medical Insurance plan
• Should be able to work in both a team and individual environment
• Strong inter-personal skill
• Computer skills

Education and/or Experience: High School Diploma or GED required

Certifications/Licenses: None

Skills, Knowledge and Abilities: Working knowledge of the following:

• Centricity
• gGastro
• A variety of computer software applications including Microsoft Word, Excel, Outlook
• Customer Service
• Ability to:
• Problem Solve, prioritize
• Multitask and be detail oriented
• Use Active Listening Skills
• Work independently as well as a in a team environment
• Communicate effectively verbally and in writing
• Communicate effectively with patients, co-workers and physicians

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee must be able to sit for long periods of time. Fluency in English (spoken and written) is required. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse and other office equipment. Specific vision abilities required by this job include close vision and ability to focus.

• While performing the duties of this position, the employee works in an office environment and is exposed to a computer monitor daily. Before and after hour meetings are required. Some travel is required; the employee may travel by automobile and is exposed to the changing weather conditions.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Medical Receptionist: 1 year

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Custo: 1 year
• Telephone Skills: 1 year
• Patient Scheduling: 1 year