Medical Reception / Customer Service

The Family Medicine Residency of Idaho, Inc. is currently recruiting for Medical Reception Staff, specifically for the roles of Check-in and Check-Out.

This is a great opportunity to work in a faced-paced, team environment that will challenge and strengthen your skills. Our organization has been consistently recognized as providing quality, patient centered care. We provide care to a diverse patient population, including the vulnerable populations of the Treasure Valley. If you “want to help people” look no further.

Position are full-time with normal work hours from 8:00am until 5:15pm Monday through Friday.

Essential Job Functions – Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Warmly greets patients in person; welcoming patients to FMRI clinics.
• Keeps patient appointments on schedule by notifying nursing staff / provider of patient’s arrival; reviewing service delivery comparted to schedule; reminding nursing staff / provider of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area; directs patient to restrooms, water fountain etc.
• Maintains patient accounts by obtaining, recording and updating patient’s personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient payments; identifies and notifies appropriate staff members who controls credit extended to patients; files, collects, and expedites third party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of personal and financial information; complies with HIPAA privacy and security protocols.
• Maintains operations by following policies and procedures; reporting needed changes.
• Actively works assigned “desktop” such as scheduler desktop, personal desktop etc.
• Actively managers emails; reading and responding to messages in a timely manner.
• Explains patient payment options; reminds patient that payment is due at the time of service.
• Ensures patient paperwork (Established or New Patient) is appropriately completed and signed; scans documents and obtains patient photo if not done already.
• Scans patient insurance card and patient’s valid identification; verifies address and phone number for correctness, verifies that insurance information is accurate.
• Receives FMRI Sliding Fee applications; reviews application for completeness. If incomplete provides guidance on the missing documents and requests the return of the application when complete; defers detailed questions to the FMRI business office / SF representative.
• Monitors waiting room for patients who’ve been waiting greater than 10 minutes; provides update to patient after confirming with clinic staff the situation.
• Deposits cash bag in to the safe each night / takes deposit to the assigned US Bank.
• Assists patient in the completion of Release of Medical Records forms.
• Completes Opportunity Reports regarding patient complaints, injuries or accidents and submits to the Reception Manager.
• Cleans, sanitizes waiting room chairs at the end of clinic each afternoon.

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Additional Job Specific Roles and Responsibilities

• Actively manage phones and emails.
• Protects patients’ rights by maintaining confidentiality of personal and financial information; complies with HIPAA privacy and security protocols; Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Serves the organization by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Courteously and professionally interacts with FMRI patients and the general public.
• Completes assigned continued education and mandatory compliance training as assigned.
• Attends scheduled team and interdepartmental meetings as directed.
• All other duties as needed.

Compensation & Benefits

In addition to competitive wages, employees are eligible to participate in a comprehensive benefits package that includes medical, dental, vision, and life insurances, paid leave, paid holidays short-term and long-term disability plans, retirement with company match, employee assistance plan and more!

Qualifications

• 2 or more years of previous customer services experience required. Previous Medical Reception experience preferred.

Preferred Skills

• Professional and courteous phone etiquette
• Excellent communication skills
• Attention to detail
• Ability to multi-task
• Typing and computer skills
• Ability to function as a team member.

Our organization is drug, alcohol and tobacco free. All candidates who apply for employment must attest to, non-tobacco use of any kind for the past three months. Applicants wishing to stop smoking or using tobacco products can call the Idaho Quitline.

Interested applicants are encouraged to e-mail their cover letter and resume, please include dates of previous employment with your work history.

Job Type: Full-time

Salary: $12.00 to $15.00 /hour

Job Location:

• Boise, ID 83704

Required education:

• High school or equivalent

Required experience:

• customer services: 2 years