Medical Call Center Representative

Charleston ENT has an immediate opening for Medical Call Center Representatives! Due to rapid growth and increased call volumes, we’ve added 3 new full-time MSR positions to join our busy call center staff. Based in West Ashley, but receiving calls for the entire practice, our call center staff are responsible for providing the same outstanding service over the phone as patients receive from our providers and administrators in person.

From scheduling appointments and registering new patients, to entering and updating patient demographics and records, our busy call center staff are responsible for representing the practice to patients with care, compassion, and high attention to detail.

This is an ideal position for a busy person who enjoys working as part of a supportive, achievement oriented team.

Maturity, empathy, and kindness are fundamental to this position. Qualified applicants will have strong written and verbal communication skills, basic computer literacy, and accurate data entry skills. At least one year of previous customer service experience is required.

Previous medical appointment setting or scheduling experience is strongly preferred. Some previous call center experience is preferred, but not required.