Marketing Associate

We are currently hiring for enthusiastic and outgoing full-time associates in your city. As an associate you will be responsible for engaging and delighting customer’s in-person on a daily basis.

What does an Associate do?

Our associates personally connect with, laugh with and uplift the lives of our customers – even if just for a few moments. Their work goes beyond fulfilling customer orders; it’s about creating a moment of connection with every customer.

Associates are Amazon brand ambassadors! They cheerfully and energetically do the following: greet customers, answer questions; fulfill orders; and finally, have fun and interact with customers. They make the experience seamless and easy, while providing delight in their otherwise busy day.

Specifically, you will do the following:

Drive Customer Interaction : You are in the unique position of being face-to-face with our customers and you understand the significance of this opportunity. You are “Right a Lot” when it comes to engaging customers and don’t use a one-size-fits-all approach to create a great customer experience. You warmly welcome customers, are flexible, think on your feet, and exercise great judgment to adapt to needs and when handling unusual requests or difficult interactions.

You are an articulate and a persuasive communicator without being pushy. Customers are drawn to you because you are energetic, outgoing, approachable, authentic, kind, pleasant, and confident. You don’t assume anything about the customer’s knowledge; rather, you ask great questions to better gauge what the customer wants to make their experience with Amazon a highlight of their day.

Exhibit Operational Excellence : You take great pride in your work. No task is beneath you and you know when to ask your colleagues for help. You bring products to Front of House (FOH), manage any Back of House (BOH) needs, and are flexible and mobile to meet customers where they are. You are comfortable working in a dynamic environment. You truly enjoy the part you play in creating great experience and this motivates you to be on time and ready to go for each shift.

Be Creative : You are a problem solver. You jump in and learn things that are unfamiliar to you. You are driven by the idea of finding new ways to interact with customers. You are always thinking ahead, recommending marketing tactics for customer acquisition and understand the importance of merchandising. You follow merchandising guidelines and collaborate with the team to create an interactive environment for the customers.

Basic Qualifications

• Completed high-school diploma or GED equivalent
• Experience in role responsible for personal interactions with customers on a daily basis
• Experience in promotional event creation and execution
• Ability to lift up to 49lbs with or without reasonable accommodation
• Possess a valid driver’s license and pass Amazon Motor Vehicle Check. Able to stand and walk for up to 10-12 hours a day with or without reasonable accommodation

Preferred Qualifications

• 2+ years of experience in a retail or customer-facing environment Bachelor’s degree in English, Literature, Creative Writing, Playwriting or equivalent experience
• Prior experience working on a merchandising/brand ambassador team for a well-regarded consumer brands
• Demonstrates integrity and is widely trusted
• Sense of humor
• Passion for Amazon and commitment to delighting customers
• Excellent written and verbal communication skills complemented with the ability to problem solve independently

Amazon is an Equal Opportunity-Affirmative Action Employer- Female/Minority/Disability/Vet