Mainframe Support Analyst

As an Application Support Analyst, you will be responsible for the day-to-day production support and maintenance of several Global Mainframe applications supporting the Custody and Fund Services business. Tasks related to identifying and troubleshooting application issues and issue resolution and/or escalation. Your responsibilities will include root cause analysis, management communication and client relationship management in partnership with the business and technical operations teams.

Key Responsibilities and Typical Duties include the following:

• Batch and user support
  
• Incident and problem management
  
• To create and update “run book” documentation for the supported applications as required
  
• To participate in Critical Site Tests for supported applications
• To assist with project UAT testing when appropriate, especially as related to non-functional requirements

Experience – Required:

• Experience with an IBM zSeries Mainframe environment
• Knowledge of z/OS, JCL, TSO/ISPF
• Proficient usage and knowledge of COBOL/Natural
• Proficient usage and knowledge of DB2/Adabas and VSAM
• Knowledge of CONTROLM/CA7/ZEKE scheduling tools
• Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
  
• Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures.
  
• Ability to learn/use File-AID for browsing file data.
  
• Knowledge/experience with SyncSort.
  
• Experience with CICS for online application functionality support.
  
• Experience with MQSeries communications.
  
• Knowledge of NDM/sFTP transmission protocols.
  

Experience – Desirable:

• Knowledge of relevant businesses such as custody, fund accounting(Invest One), clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
• Previous exposure to application support
• DYL280/SAS/EZYTRIEVE
• Assembler
• Any non-mainframe IT experience is a bonus

Other skills:

• Excellent proven problem-solving skills
• Logical, able to think outside the box
• Good interpersonal and customer-facing skills
• Strong written communication skills
• Flexible, co-operative and resilient
• Able to work effectively under pressure and frequently changing priorities

Additional Information:

• The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
• To enable an effective response to off-hours incidents a call-out rotation is maintained across the wider team. The successful candidate will be expected to be part of this rotation
• Minimum 5 years experience
• Understanding of the fundamentals of the financial services and operations industry
• Effectively leverages knowledge to understand and address typical customer issues
• Must have excellent organizational skills and verbal and written communication skills
• Must be able to meet deadlines and adjust productivity to support peak volumes
• Must be able to follow outlined processes and procedures accurately
• PC skills (Microsoft office proficiency Excel/Word/PowerPoint)
• Must be able to work in a teamwork environment with a diverse group