Mainframe Platform Services and Order Processing Data Transfer

Company Name: Kroger General Office

Position Type: Employee

FLSA Status: Exempt

Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

Additional Technology Information:
This position is responsible for ongoing Operations support, working collaboratively with all available support staff to ensure a time, proactive approach to problem recognition and resolution. The primary focus of this position is to provide support for all facets of infrastructure system operations and monitoring. This includes day-to-day technical supervision, 3rd level support in multiple locations, and at all hours. This also includes usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. The Operations Analyst may participate in the design and implementation/installation, maintenance and administration of infrastructure systems including hardware, software and various configurations. The Operations Analyst works with others to establish and improve processes and procedures while conveying clear and concise information through a variety of ways that is engaging, understood, retained and useful. This also includes listening in a way that is receptive to sharing and creating dialogue for clarity of information.

Position Summary:
The primary focus of this position is to provide administration support for all facets of infrastructure system operations. This includes day-to-day technical supervision, 2 nd level support, usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

The Teams in this area include:
Enterprise Backup/Recovery (support of Kroger enterprise backup / recovery platforms for Mainframe and open systems solutions.)

Enterprise Collaboration Platform Services (support of Kroger enterprise collaboration platforms i.e, email, calendaring, instant messaging, mobile communications infrastructure, and portal).

Enterprise DBA Platform Services

Enterprise Desktop Engineering Services

Enterprise Network Engineering Services

Enterprise Storage Platform Services

Identity Management, Enterprise Directory Services, encryption.

Enterprise Web Engineering Services (support of Kroger enterprise web platforms MS eCommerce service, IBM websphere, IBM HIS / Apache, tomcat, JBOSS, and portal).

Integration Services

Mainframe MVS and VSE Platform Services

UNIX AS/400 Platform Services

Windows/Citrix/Directory Services

Information Security Essential Job Functions:
Monitor and respond to system error conditions.

Execute, log and report break/fixes changes, service requests and support activities.

Follow documented processes and procedures to ensure infrastructure systems stability.

Maintain operational procedures, processes and scripts.

Provide usage, performance, service level, compliance and audit reporting.

Implement, report, and monitor service upgrades (e.g. security fixes, etc.).

Test and support software, hardware upgrades that directly affect their area of expertise.

Assist in the completion of project plans for the implementation, and rollout of new, or updated software and processes.

Must be able to perform the essential functions of this position with or without reasonable accommodation Minimum Position Qualifications:

Prior experience in adjacent technologies.

Proven PC skills in Windows XP, Microsoft Word and Excel Spreadsheets.

Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.

May be required to work every other weekend.

Strong customer service skills. Desired Previous Job Experience

Associates degree in IS or related equivalent work experience in an Information Systems position.

1 year or more experience in supporting IT Infrastructure or Security services

Education Level: None

Required Certifications/Licenses: None

Position Type: Full-Time

Shift(s): [[mfield4]]

States: Ohio

Keywords:
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world’s largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview

Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States. Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.