Mainframe – OPS/TECH

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.
Responsible for all aspects of operations, scheduling and data control functions in support of the mainframe platform.

• Proactively monitor the mainframe system console activities and operations. Ensure the availability of production systems at their scheduled times and that all SLA’s are met.
• Take corrective actions for operational incidents and problems. Escalate system hardware and software events, space issues and performance issues to appropriate support teams for support and problem resolutions.
• Process scheduling changes requests, on demand job run requests and CA-7 job restart requests made by the application development and production support teams.
• Create and monitor incident tickets using Sales-Force Remedy system. Route tickets to proper support teams.
• Perform production elevates for application code changes including CICS new copy and DB2 BINDs..
• Maintain standard operating procedures related to operations, scheduling and data control functions.
• Provide 24/7 off hour on call support for critical systems incidents as part of a collaborative team of system administrators/engineers in a lights out operation.
• Assist in producing operations metrics for management review.
• Participate in evening and weekend support of planned changes such as application releases, system maintenance and emergency changes.

The candidate will be required to work a 2nd or 3rd shift.

This is a remote work from home job with an office based at New York City.

Education
Associate Degree or High School graduate with ten years equivalent Mainframe Operations experience or 3 years’ experience on CA-7 Job Scheduler.

Qualifications

• Strong knowledge of z/OS, MVS JES2, TSO/ISPF, CA-71 & CA-11.
• Strong technical knowledge in operations process, protocols and standards.
• Strong attention to detail.
• Some knowledge of JCL (Job Control Language) required.
• Some knowledge of CA-1.
• Experience with Microsoft Office Word / Excel.
• Good verbal and written communication skills.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.