Luxury Call Center Support Rep

PFSweb is entrusted with the customer experience of many of the world’s most recognizable brands. Our Call Center professionals are highly trained to provide custom branded experiences for each customer interaction.

Become one of the people behind the world’s leading brands! PFSweb is proud to serve when you join our Call Center team.

PFSweb has immediate openings to support our luxury brands in our Downtown Dallas Call Center. Great environment with lots of fun! We are looking for candidates with great customer service experience in retail or over the phone.

Job Overview:

Respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues. Utilize system tools provided to perform job function.

Responsibilities include, but are not limited to:

• Take inbound calls for order placement
• Up sell and cross sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Minimum Qualifications Required:

• 6 months Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast paced internet environment
• Problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Demonstrated customer service skills
• PC literate and basic typing skills (at least 25 wpm)
• Regular and punctual attendance is a must
• High School Diploma or equivalent

Preferred Qualifications:

• 25-30 wpm typing

PFSweb is an Equal Opportunity Employer.

Required Skills

Responsibilities include, but are not limited to:

• Take inbound calls for order placement
• Up sell and cross sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Minimum Qualifications Required:

• Pleasant and professional telephone etiquette
• Take charge attitude. Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Regular and punctual attendance is a must
• 6 Months relatable customer service experience
• High School Diploma or equivalent
• PC literate and basic typing skills (at least 35 wpm)

Required Experience