LOST & FOUND COORDINATOR

Job Summary:
Provides assistance for customers who have lost items within the Central Passenger Terminal Complex. Answers phone, email, and in-person inquiries regarding lost items. Accepts found items from multiple sources and enters items in our computerized system. Performs administrative functions and is responsible for monthly Parking Permits.

Responsibilities:
Answers incoming telephone calls from customers regarding their lost items.

Catalogs found items into database.

Accurately places cataloged items in the proper location.

Accurately matches found items against claims.

Answers incoming emails regarding lost items.

Makes outgoing calls to customers.

Arranges shipping or in-person return of items to customer.

Performs administrative functions required to ensure proper accounting and record keeping for monthly parking permits.

Performs other duties as assigned.

Educational Requirement:
Required: A high school graduate or any equivalent combination of training, education or experience which provides the necessary knowledge, ability and skills needed to perform the job functions.

Skills/Qualifications:
Two years solid customer service experience.

Working knowledge of Microsoft Word and Outlook.

Preferred: Customer Service experience preferably in a call center environment.

Must be able to lift 20 lbs.

Personal Requirements:
Must project an air of professionalism and responsibility at all times. Must be accurate, well organized, and dependable. Must be able to deal with the public in a friendly, courteous, and efficient manner both in person, via telephone, or email. Should be available for occasional overtime.

This position is located in Atlanta, GA. Atlanta Airlines Terminal Corporation is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

Upon receiving contingent offer of employment, selected candidate must comply with the following as a condition of employment:

CANDIDATE MUST SUCCESSFULLY PASS BACKGROUND AND DRUG SCREENS, AND MOTOR VEHICLE CHECK PRIOR TO APPOINTMENT.

Applicants must complete an online application, and include a resume and cover memo in order to be considered for this position. Online application can be obtained at www.aatc.org , employment opportunities home page.

Applicants who need special assistance to complete the application process may request assistance by phoning (404) 530-2114 .

EOE Statement:
AATC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

E Verify Company Information:
Atlanta Airlines Terminal Corporation (AATC) participates in the Federal Government E-Verify Program which is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Federal law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States. AATC participates in the web based program, E-Verify (Employment Verification), to fulfill this requirement. When necessary, information will be provided to the Social Security Administration (SSA) and, if necessary, The Department of Homeland Security (DHS) from your DHS Form I-9 to confirm work authorization.

Company ID. 187889 Registered Since: February 5, 2009

Federal law requires identification and eligibility verification prior to employment. Males 26 and under must provide proof of selective service registration.

Atlanta Airlines Terminal Corporation is proud to have a drug-free environment. All employment offers are contingent upon applicant successfully completing drug and background screenings.