Library Specialist, Help Desk Entry Level

Library Specialist, Help Desk Entry Level
–
17000804
ASRC Federal Analytical Services Inc. provides technical and management solutions to help federal agencies in the defense and aerospace markets meet complex operational challenges. Headquartered in Huntsville, Ala., the company employs a professional workforce known for commitment to excellence and exceeding customer expectations. We are seeking
Help Desk Specialist
(entry level).

To meet contract requirements candidates must be a US Citizen and ability to obtain a government issued clearance.

Roles and Responsibilities
:

• Address customers IT related issues, questions, and/or concerns in a Quick, courteous and accurate manner.
• Generate and help to resolve Trouble Tickets for tracking problem resolution.
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Perform direct user support and issue resolution using a trouble ticket system.
• Load appropriate software packages such as operating systems, networking components and office applications.
• Provide telephone and in-person support to end-users.
• Coordinate activities with other department level personnel.
• Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Assist in research and procurement of computer accessories and supplies.
• Performs other duties as assigned.

Requirements:

• Proficiency with MS Office (Excel, Word, PowerPoint) and solid data entry skills.
• Be proactive and take initiative in carrying out daily responsibilities.
• Ability to interact with all levels of our customer base and provide excellent customer service.
• Excellent organizational skills and high attention to detail.
• Strong problem solving skills with ability to meet strict deadlines.
• Must have an active Secret clearance OR the ability to obtain a Secret clearance (US Citizenship required) before employment can start.

Education/Experience

• BS or BA degree in a technical field with zero (0) to four (4) years of related experience preferred.
• Security+ Certification preferred or completed within three (3) months.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job
–
Customer Supt & Tech Training

Primary Location
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United States-AL, United States-Huntsville, AL, United States

Education Level
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High School Diploma / (GED)
Schedule
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Full-time

Shift
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Day Job / 1st Shift

Job Level
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Individual Contributor/Non-Management

Job Type
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Standard