Level 1 Network Technician

General Overview

The technician will be supporting remotely our imaging division troubleshooting print / scan & software issues. This will include managing our remote software platforms for pro-active service (Toshiba Cloud, FM Audit & Kyocera Fleet Manager). This will also include assisting our Managed Network IT division with Level 1 Help desk issues.

Essential Duties:

• Remote Support of servers, and workstations on client networks.
• Assist with support of our backup systems and jobs.
• Troubleshoot wireless networking systems
• Troubleshoot and maintain firewall configurations and VPN connections.
• Aid in the design of migration plans for client engagements.

Job Qualifications:

• MCDST | MCP or equivalent experience
• A+ / Network + or equivalent experience

Requirements:

• Respond to, resolve and close end-user IT service requests based on published procedures and policies.
• Prepare, test, deploy and support Intel based desktop and laptop computers. Including remote support of print driver & scan related issues.
• Install, configure and test approved licensed software applications.
• Install, test and support computer peripherals such as laser printers and the device drivers required to access and operate the same.
• Support remote users using VPN to access corporate network
• Knowledge in Active Directory, NDS, or LDAP..
• Thorough understanding of TCP/IP and other networking protocols.
• Knowledge of networking technologies (VLANs, WLAN, VPN etc.)
• Excellent documentation skills.
• Strong Aptitude for researching solutions to answers online
• Excellent communication and interpersonal skills.
• Document support and call history in ticketing system
• Respond to clients inquiries and request according to the company’s SLA’s

Job Type: Full-time

Salary: $15.00 /hour

Job Location:

• Charlotte, NC

Required education:

• Associate

Required experience:

• Connectivity Troubleshooting: 2 years