Lead Front Office Agent

Responsibilities:

• Assist the Front Office Supervisor and Front Office Manager with managerial tasks.

• Process guest arrivals and departures, including all necessary payments

• Handle & coordinate room assignments and pre-arrivals

• Handle guests’ concerns

• Offer referral for services and handle requests for information

• Handle and store luggage

• Assist with the check-in and check-out of groups and tours

• Assist other departments as required

• Daily cleaning check list during down time

• Willing to assist other department when necessary.

Knowledge, Skills and Abilities:

• A secondary school diploma is preferred

• Post-secondary training in tourism or hotel management is an asset

• Excellent communication skills

• Professional attitude

• Good organizational skills

• Effective conflict management and decision-making

• Previous experience in customer service is an asset

• Ability to use a variety of computer applications

• Cash handling experience is an asset

• Administrative skills

• Time management skills

• Strong multi-tasking capabilities

• Ability to speak a second language is an asset

• Working knowledge of the facility, services and local area

• Looking to advance in hotel management and be part of the Sterling Hospitality Manager In Training Program.

Up to 40 hours per week

Must be available to work every Friday, Saturday and Sunday.

Salary:

$11.50/hr.+ DOE*Not including gratuities and incentives

Possible Future Career Paths:

• Front Office Supervisor

• Assistant Front Office Manager

• Front Office Manager

Required experience:

• Customer Service: 1 year ; Previous Supervisor experience preferred; 1 year hotel experience preferred. Knowledge of OPERA PMS preferred.

Application process: Email resume or apply in person.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Supervisor: 1 year
• hotel: 1 year