Lead Analyst, Client Onboarding/Transition/Conversion/KYC

Authentic, innovative and results-driven? Raise your hand if that sounds like you!

We’re looking for an amazing individual to join our growing team. The longevity of our firm is a testament to its strength and stability. Your ability to contribute fresh and diverse perspectives in a team-based environment will usher us into future and take us to the next level.

As the fastest growing RIA custodian in the U.S., BNY Mellon’s Pershing Advisor Solutions offers a fast paced environment and dynamic culture where “client first” is paramount. We serve advisory firms who are professionally managed and growth oriented, supporting high net worth and ultra-high net worth investors who lead complex financial lives.

Our commitment to career growth and mobility is at the core of our people oriented culture, as evidenced by our tenured staff. We welcome the opportunity to speak with you!

Client Onboarding/Transitions/Conversions – IC3 Under minimal direction, onboards clients onto the platform and handles transitions and conversions to the system. Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions. Works directly with clients to collect client demographic data in order to create new account documentation. Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required and regulations. Works directly with clients to access documentation requirements and reference data. May be responsible for client support and training to assist with documentation, quality review and submission of documents. Ensure application form is received and tax documentation is received from the investor. Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements. Creation and tracking of new account opening and account features. Ensures client receives all necessary training or conducts the training him/herself. Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement. Supports complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities. Supports and reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process. Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client needs are being addressed. Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements. May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution. Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience. No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues. Allocates work to and monitors the work quality of others assigned to the client. Suggests process improvements based on post-mortem transition analysis. May have people management responsibilities in some geographies. Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.

Qualifications
Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 5-7 years of total work experience preferred. Experience in securities, financial services or client-facing or project management roles preferred. Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-Florida-Lake Mary
Internal Jobcode: 70085
Job: Customer/Client Service
Organization: Pershing Domestic-HR06431
Requisition Number: 2011167