LAN and Desktop Support Technician

To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure ensuring that the client’s

requirements are always met and their expectations exceeded.

Key Responsibility Areas

Provide first and second level LAN & desktop support; Install and configure new IT equipment; Implementation, customisation and maintenance

of the remote software deployment; Provide support to the enterprises local IT and software resources; and Provide LAN & desktop advisory

services to clients.

Qualifications and Experience

Minimum: Matric and relevant NQF Level 5 plus A+ or N+.

Experience: 2-3 years relevant experience with emphasis on LAN & Desktop support or call monitoring and management.

Technical Competencies Description

Knowledge of: Computer/Printer Audits, General trouble shooting; Desktop operating systems and Microsoft application ICT Business Environment

and Landscape; Network cabling and telephony system used within the business; Business aspects of the application(s), and of technical aspects

of the application system(s) and the hardware and software environment in which they run; Computer and network principles; LAN principles and

topology; Internet protocols, services and Standards; Implementing LAN and Desktop Software; Quality of Service; Understanding of: Office

applications; LAN Principles; Cabling Principles; Technical: A+; N+; Proficiency in routing and switching technologies; ITIL; Software configuration

management.

Skills: Proficiency in routing and switching technologies; ITIL; Voice over IP; Quality of Service; Microsoft Excel, Word, Power point; Good

Interpersonal skills (liaise with all levels of staff, suppliers and management on a daily basis); Problem solving and good time management skills;

Team player and taking ownership of problems; Customer service orientated; Attention to detail; Configuring Windows Devices (70-697);

Demonstrates good oral and written communication skills; Ability to work under pressure; Ability to resolve application problems quickly and

cost-effectively.

Other Special Requirements

Valid South African Driver’s License

How to apply

Internal candidates must apply using this email address: Julia.internalmprecruitment@sita.co.za

External candidates must apply using email address: Mprecruitment@sita.co.za

Closing Date: 22 July 2020