Junior Software Solution Engineer

The ContentWise Solution Team is responsible for on-boarding new customers in the most efficient and seamless manner by working directly with our customers and technical teams to take the best advantage of a wide array of public and private cloud technologies. As a Solution Engineer, you will work directly with the top players in the media industry on real-world massive TV & video entertainment platforms. The position will require you to be always on your toes, reading and able to react to situations as they arise.

A large portion of your time will be spent learning many new technologies and applying them in the context of a customer’s project. This will often require designing solution architectures, writing metadata manipulation code, building out prototypes, and comparing and contrasting integration alternatives. Often, you will need to stretch technologies to their limit so that you can find their breaking points and understand their limitations.

Most importantly you’ll help customers understand how to improve their UX and UI designs to leverage the possibilities offered by personalization technologies such as content recommendations, search and machine learning applied to various use cases. You will be constantly exposed to a variety of customers, situations and technologies. If you love machine learning, analytics and cloud technologies, enjoy working with technical teams, and are an excellent, self-directed learner, this role might be for you!

Please note, we are unable to sponsor candidates at this time; all candidates must be eligible to work for any employer in the United States without sponsorship, now or in the future.

RESPONSIBILITIES

Work with customers and solution architects to identify the key use cases in order to drive a personalized user experience and uplift the customer’s KPIs;
Work with customers with not-always-structured interactions to overcome technical obstacles, answering questions and proposing solutions, sometimes on-the-fly;
Research and test solutions including authoring modular code to adapt to customer’s systems and solve technical obstacles. Learn new technologies very quickly and apply them in real-world, non-trivial situations;
Carefully track customer requests, setting and meeting expectations around responses to those requests including regular communication of progress;
Seek out internal resources and experts to uncover nuances of various technologies to understand where subtle issues might surface;
Travel domestically and internationally about 30% of the time.

REQUIREMENTS

Minimum Qualifications

BA/BS degree in Computer Science or related technical field, or equivalent practical experience;
Minimum of 2 years of experience in working on multiple technical projects with customer success while working under tight deadlines;
Experience in writing software in one or more languages (such as Java, Python, JavaScript, or similar);
Experience with data modeling and relational or non relational databases (such as MySql, Oracle, Cassandra, Elasticsearch);
Experience implementing, troubleshooting and supporting the Unix/Linux operating system (including shell scripting), Internet-based applications, and web servers (such as Apache HTTP Server or NGINX);
Proficiency in English, written and spoken;
Applicants must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.

Preferred Qualifications

MS degree in Computer Science or related technical field;
Experience with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos, Salt, Ansible);
Current hands-on experiences in building multi-tier, high availability applications with modern web technologies;
Working knowledge of cloud computing including virtualization, hosted services, multi-tenant cloud infrastructures, storage systems and content delivery networks (AWS strongly preferred);
Familiarity with Open Source Software solutions (such as Apache HTTP Server, Kafka, Cassandra, Redis, Elasticsearch, Varnish Cache);
Familiarity with data analysis tools and frameworks (such as Spark, Python, R, Matlab);
Monitoring Tools: Experience with system and application monitoring tools (e.g. Prometheus, Nagios, etc);
Strong customer-facing, presentation, listening and verbal and written communication skills. Proven success in and genuine passion for working directly with customer technical teams.

Job Type: Full-time

Salary: $70,000.00 to $90,000.00 /year

Experience: