Junior Linux System Administrator

Provides tier 2 operations support which includes identifying, resolving or escalating hardware and/or software issues that span multiple technology domains; primarily focused on supporting the Linux computing platform.

Duties and Responsibilities:

• This staff member completes the following activities using comprehensive technical knowledge of distributed, mainframe and networking platforms:
• Monitors and supports multiple technology domains/platforms through the use of monitoring tools and applications.
• Identifies, diagnoses and resolves system alerts and time sensitive events that could impact system availability leveraging an escalation path when appropriate.
• Addresses work requests in accordance with established service level commitments.
• Adjusts workloads of the operating environment to provide optimum resources to applications, system jobs and testing.
• Responds to system failures and works with support or vendor teams to minimize business impact.
• Writes and maintains documentation for the IOPS organization.
• Trains and mentors staff and IT project teams providing guidance and consultation as required.
• Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
• Participates in all meetings related to change, incident or problem management
• Identifies performance issues and trends impacting system availability or expected behavior and work to incorporate them into the problem management process.
• Identifies opportunities for improvement and participate in projects to enhance the operation.
• Participates in special projects and performs other duties as assigned.

Additional Job Description:

This is a new position established to provide primarily Linux support on the Infrastructure Operations & Production Support (IOPS) team in Charlotte, NC.
Qualifications:
Undergraduate degree in a related field or the equivalent combination of training and experience.
Minimum of 0-2yrs experience working in
Strong analysis and problem solving skills.
Working knowledge of the following practices and concepts: Service level agreements, technical standards and deliverables, event triage and troubleshooting techniques, analyzing log files, network protocols.
Working knowledge of multiple IT platforms: AS/400, IBM mainframe, distributed systems, OS/390.
Working knowledge of current versions of the following products: Microsoft Office Suite, Visio.
Preferred Qualifications:
1+ years of troubleshooting *nix Systems (Linux, UNIX, etc)
1+ years shell scripting – sh/bash/ksh
Knowledge of foundational networking concepts – (TCP/IP, DNS, routing, DHCP etc)
Experience with one or more of the following products: Oracle RAC, IBM MQ, Apache Web Servers, TC Application Servers, VMware vSphere.
1+ years experience in an Enterprise IT environment.
Special Factors:
Vanguard is not offering visa sponsorship for this position.