JR Level support technician-Bilingual

*LOCALCANDIDATES ONLY – HOUSTON TX*

JOB DESCRIPTION Professional should be able to utilize skills to diagnose, troubleshoot, repair, and debug computer systems/software. Investigate and resolve incoming questions (phone and e-mail) and issues in a timely and effective manner. Document all contact activity, including troubleshooting steps and problem resolution. Provide excellent customer service to customer for a positive technical support experience. The candidate must have excellent communication skills with a high sense of urgency. Must be able to effectively adapt to a changing workload and fast-paced environment. Must work effectively as part of a team and meet specific productivity requirements. Install, configure, and support customers and in house departments related to document management.

Skills Ability to analyze systems and document new procedures Demonstrated knowledge in the following operating systems: Windows 7/8 and Windows 2008/2012 server. Working technical knowledge of Microsoft Office suite. Demonstrated knowledge of Visual Studio .NET (VB/C#) Primary language of English but the ability to speak/write Spanish is required Education/experience Associates or B.S. in Computer related field preferred. CompTIA A+, MCP, MCSE or other recent certifications a plus. 2-4 years’ experience or 0-2 years’ experience with computer related degree.

Working Conditions Some domestic and international travel possible After hours/weekend work possible (late shift)

Benefits Salary, paid vacation, 401k, health, dental, vision

PROFESSIONAL QUALITIES Generates enthusiasm among team members. Proactively seeks opportunities to serve in leadership roles. Challenges others to develop as leaders while serving as a role model. Facilitates effective team interaction. Acknowledges and appreciates each team member’s contributions. Develops relationships with client personnel that foster client ties. Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Manages client expectations effectively. Personal Attributes Strong written and oral communication skills (English AND Spanish) Exceptional interpersonal skills and relationship-building skills. Ability to articulate and present ideas and recommendations in user-friendly language. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Understanding of the organization’s goals and objectives. Exceptional at working in a team-oriented, collaborative environment. Excellent customer-service orientation.

Job Type: Full-time

Job Location:

• Houston, TX

Required education:

• Associate

Required experience:

• computer related: 2 years

Required language:

• Spanish