Java Support Engineer

SFO, CA

18 Months.

Previous Support Project Experience is a MUST

Ability to work in a customer facing role, with strong written and verbal communication skills, with ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders

Respond to inquiries via tickets, emails, and other channels

Provide high-quality support to our customers

Take ownership of responding to inquiries, issues, and escalations

Work cross-functionally to resolve issues and provide customer care

Good understanding of API technologies (Java, J2EE) and troubleshooting (cURL, HTTP Response Codes, Postman,…)

Experience with logging and monitoring tools such as Splunk

Experience with Zendesk, Jira, and Confluence